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Thread: Great service from Strings and Things UK

  1. #1

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    Great service from Strings and Things UK

    Ordered a new pick guard for my Stingray 5 bass from Strings and Things in the UK, they sent the wrong one so I contacted them and they went out their way to help me, I ordered a black pick guard as I didn't have the moneys to pay the 59.99 for a pearl effect one (exceptionally expensive in my opinion for a piece of plastic) and the black one was only 20, anyways they asked me to send some pics of my bass as there are a few different types and they then rang me very quickly and said that I could wait for one to be ordered in black from America or they had a black pearl one which sells for the more expensive price, and to my amazement said if I send the one I received back to them, they would just exchange it for the pearl one with no extra cash needed because of the hassle. Nice one!

    Excellent customer service and cant recommend them enough, I should mention Strings and Things seem to be the UK supplier for the Ernie Ball web site in the UK, this is where I placed the order.

    Nice one Ernie Ball UK and Strings and Things you have made me one very happy stingray owner.
    Love my bass, getting a bit worried as its the first thing i look at each morning and my wifes gorgeous.

  2. #2

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    now that is an excellent way to spread some good vibes!

    flats for the bongo!
    roundwounds for the fretless!

    eb customer support:
    E-mail: musicman_customerservice@ernieball.com
    Telephone: +1 866-823-2255

    trussrod adjustment:
    Click here for an image!
    less relief / flatter = lower action
    more relief / bow = higher action
    do NOT use cheap tools to adjust with. they break and scrape up your bass!

    if you have a 100th namm sr4: the truss works the other way around on those!

    i have no affiliation with eb other than i love their basses

  3. #3

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    They are amazing aren't they!!! Best guys in the world, know their stuff and have helped me out so many times! Just wish they could come to Australia too lol!
    lets get together and make the grass grow.

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