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Thread: Preamp problems in Stingray 5 HH

  1. #1

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    Preamp problems in Stingray 5 HH

    Hello everyone, I have a 2008 Stingray 5 HH that I purchased in the spring of 2009 and the preamp seems to have gone bad. There is a lot of hiss occasional squeals and sometime very thin weak tone, the interesting thing is when I experience these problem I pull the jack out and put it back in and it sometimes makes it better, sometime not. I've replaced the battery and have tried different cables into two different amps, same results.

    I sent an email to customer service last night and am waiting on a response. Just wondering what I can expect, will I need to take my bass to an authorized dealer? Will they send me a new preamp and leave it up to be to replace it or have it replaced? How much will the new preamp cost?

    Anybody go through this with Ernie Ball/Musicman before?

    Any info will be appreciated. Thanks!
    2008 Electric Blue Stingray 5 HH

  2. #2

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    Quote Originally Posted by Sting View Post
    Hello everyone, I have a 2008 Stingray 5 HH that I purchased in the spring of 2009 and the preamp seems to have gone bad. There is a lot of hiss occasional squeals and sometime very thin weak tone, the interesting thing is when I experience these problem I pull the jack out and put it back in and it sometimes makes it better, sometime not. I've replaced the battery and have tried different cables into two different amps, same results.

    I sent an email to customer service last night and am waiting on a response. Just wondering what I can expect, will I need to take my bass to an authorized dealer? Will they send me a new preamp and leave it up to be to replace it or have it replaced? How much will the new preamp cost?

    Anybody go through this with Ernie Ball/Musicman before?

    Any info will be appreciated. Thanks!
    Contact: customerservice@ernieball.com
    1979 StingRay natural maple

  3. #3

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    Quote Originally Posted by Bert View Post
    He says he messaged them last night in his post.

  4. #4

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    After that long, there can be wear and corrosion on the potentiometers and the jack. It could be as simple as needing to clean then with Deoxit. That's usually my first thing to do when I get strange noises from a guitar or amplifier.
    2007 Stingray 5 HS Cherry Burst / Maple FB / 3 Band EQ / Ceramic Pickups
    2012 Stingray 5 H Pearl Blue / Rosewood FB / 3 Band EQ/ AlNiCo Pickup
    2012 Steve Morse Morse Blueburst / Rosewood FB
    2012 Luke III SSH Vintage Sunburst / Rosewood Neck

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