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Thread: Preamp problems in Stingray 5 HH

  1. #1
    Join Date
    May 2009
    Location
    Harrisburg, Pa
    Posts
    120

    Preamp problems in Stingray 5 HH

    Hello everyone, I have a 2008 Stingray 5 HH that I purchased in the spring of 2009 and the preamp seems to have gone bad. There is a lot of hiss occasional squeals and sometime very thin weak tone, the interesting thing is when I experience these problem I pull the jack out and put it back in and it sometimes makes it better, sometime not. I've replaced the battery and have tried different cables into two different amps, same results.

    I sent an email to customer service last night and am waiting on a response. Just wondering what I can expect, will I need to take my bass to an authorized dealer? Will they send me a new preamp and leave it up to be to replace it or have it replaced? How much will the new preamp cost?

    Anybody go through this with Ernie Ball/Musicman before?

    Any info will be appreciated. Thanks!
    2008 Electric Blue Stingray 5 HH

  2. #2
    Join Date
    Oct 2011
    Location
    Hessen Germany
    Posts
    193
    Quote Originally Posted by Sting View Post
    Hello everyone, I have a 2008 Stingray 5 HH that I purchased in the spring of 2009 and the preamp seems to have gone bad. There is a lot of hiss occasional squeals and sometime very thin weak tone, the interesting thing is when I experience these problem I pull the jack out and put it back in and it sometimes makes it better, sometime not. I've replaced the battery and have tried different cables into two different amps, same results.

    I sent an email to customer service last night and am waiting on a response. Just wondering what I can expect, will I need to take my bass to an authorized dealer? Will they send me a new preamp and leave it up to be to replace it or have it replaced? How much will the new preamp cost?

    Anybody go through this with Ernie Ball/Musicman before?

    Any info will be appreciated. Thanks!
    Contact: customerservice@ernieball.com
    1979 StingRay natural maple

  3. #3
    Join Date
    Aug 2016
    Posts
    23
    Quote Originally Posted by Bert View Post
    He says he messaged them last night in his post.

  4. #4
    Join Date
    Aug 2012
    Posts
    540
    After that long, there can be wear and corrosion on the potentiometers and the jack. It could be as simple as needing to clean then with Deoxit. That's usually my first thing to do when I get strange noises from a guitar or amplifier.
    2007 Stingray 5 HS Cherry Burst / Maple fretboard / 3 Band EQ / Ceramic Pickups
    2012 Stingray 5 H Pearl Blue / Rosewood Fretboard/ 3 Band EQ/ AlNiCo Pickup
    2012 Steve Morse Signature Morse Blueburst / Rosewood FB

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