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Thread: Got the new bass, but a couple of issues!

  1. #1
    Join Date
    Mar 2018
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    28

    Got the new bass, but a couple of issues!

    I picked up my brand new Mint Green Stingray yesterday. I had been a GC for over a year, lots of demos on it, but it's in fantastic shape.

    I cleaned it up real good and put new Slinkys on.

    I did my usual new bass set up check list and found a couple of problems.

    I set the neck relief according to ernie ball and another site I use for bass set up. That was fine. I started to set string height...

    E string: with the bridge set at its lowest, it wont go below 8/32. None of the strings will go below 7/32 at their lowest bridge setting.

    There is extreme string buzz even at those heights past the 12th fret. I added more relief, the buzz is still there unless I raise strings to around 10/32.

    If I flatten the neck out, I get buzz from around the 8th feet on.

    This is the first bass I've ever had where I couldn't get the strings to at least 3/32 across all strings...

    Any help on this is appreciated. Or...does this need to be sent to EB since it's a day old for me and should be under warranty.

    Sent from my SM-G965U using Tapatalk

  2. #2
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    Mar 2018
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    I was just doing research....after the fact. Maybe I should order a shim set from EB and start there....I forgot about that

    Sent from my SM-G965U using Tapatalk

  3. #3
    Join Date
    Nov 2008
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    4,068
    Start with the thin one of the three and see what that does. Have only used the middle size on a few necks and never had to use the thick one. Takes a few on and offs but will make a world of difference.

  4. #4
    Join Date
    Aug 2012
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    Definitely sounds like a neck angle issue. Also definitely check for fret wear. If it's been demo'd a bunch there's always the chance that the low frets have some divots in them.

    Good luck! I would say the shims should definitely help you get a usable action at the 12th fret without having to bottom out the bridge saddles.
    2007 Stingray 5 HS Cherry Burst / Maple fretboard / 3 Band EQ / Ceramic Pickups
    2012 Stingray 5 H Pearl Blue / Rosewood Fretboard/ 3 Band EQ/ AlNiCo Pickup
    2012 Steve Morse Signature Morse Blueburst / Rosewood FB
    2012 Luke III SSH Vintage Sunburst / Rosewood Neck

  5. #5
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    Mar 2018
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    Quote Originally Posted by tbonesullivan View Post
    Definitely sounds like a neck angle issue. Also definitely check for fret wear. If it's been demo'd a bunch there's always the chance that the low frets have some divots in them.

    Good luck! I would say the shims should definitely help you get a usable action at the 12th fret without having to bottom out the bridge saddles.
    I checked the frets when I took the old strings off. They look in pretty good shape. No divots or flat spots I could see. I'll try the shim thing first. Worst come to worst, I just bought it so I should be able to have EB fix it.....

    brash

  6. #6
    Join Date
    Sep 2016
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    75
    I had the same problem with my Stingray Classic when the bridge saddles were bottomed out the distance from the top of the 17th fret and the strings was still too high as per Ernie Balls recommended settings. The only way to get it right would be to add a shim at the neck pocket so as to raise the neck. This in my view is a very poor practice by Ernie Ball as it should have been done and checked before it was sent out.

  7. #7
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    Aug 2012
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    925
    Quote Originally Posted by Karl View Post
    I had the same problem with my Stingray Classic when the bridge saddles were bottomed out the distance from the top of the 17th fret and the strings was still too high as per Ernie Balls recommended settings. The only way to get it right would be to add a shim at the neck pocket so as to raise the neck. This in my view is a very poor practice by Ernie Ball as it should have been done and checked before it was sent out.
    It was checked before being sent out. However wood is wood, and it's impossible to tell how it will behave. As the neck/body acclimates, you get wood compression.

    I have a Stingray 5 that I got, and the action was fine. 6 months later, it was not. I had to change from the .010 shim to the .015 shim. It happens as the shim can also compress the wood somewhat. This is why Fender guitars had (and still have) the "micro-tilt" adjustment, though in most cases a solid shim is preferable.
    2007 Stingray 5 HS Cherry Burst / Maple fretboard / 3 Band EQ / Ceramic Pickups
    2012 Stingray 5 H Pearl Blue / Rosewood Fretboard/ 3 Band EQ/ AlNiCo Pickup
    2012 Steve Morse Signature Morse Blueburst / Rosewood FB
    2012 Luke III SSH Vintage Sunburst / Rosewood Neck

  8. #8
    Join Date
    Sep 2016
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    Quote Originally Posted by tbonesullivan View Post
    It was checked before being sent out. However wood is wood, and it's impossible to tell how it will behave. As the neck/body acclimates, you get wood compression.

    I have a Stingray 5 that I got, and the action was fine. 6 months later, it was not. I had to change from the .010 shim to the .015 shim. It happens as the shim can also compress the wood somewhat. This is why Fender guitars had (and still have) the "micro-tilt" adjustment, though in most cases a solid shim is preferable.
    I was aware that compression due to heat/humidity can be a factor but the excessive change in measurements made me think that was not the cause. I can cope with how it is set up now as I prefer a slightly high action, but I might invest in some shims just in case i decide to sell it on to someone who prefers a low action.
    Obviously the shimms would have to be ordered through a dealer, so do you get an assortment of shimm sizes when you order?

  9. #9
    Join Date
    Aug 2012
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    You can get the shims from customer service. My bass was under warranty, so they sent out their set of three shims:
    Brown: .010"
    Pink: .015"
    Yellow: .020"
    2007 Stingray 5 HS Cherry Burst / Maple fretboard / 3 Band EQ / Ceramic Pickups
    2012 Stingray 5 H Pearl Blue / Rosewood Fretboard/ 3 Band EQ/ AlNiCo Pickup
    2012 Steve Morse Signature Morse Blueburst / Rosewood FB
    2012 Luke III SSH Vintage Sunburst / Rosewood Neck

  10. #10
    Join Date
    Mar 2018
    Posts
    28
    I'm going to order the shims this morning. I am positive the bass was set up from the factory....its EB. But, I called in and got the birthdate of the bass, which was in 2016. So this bass has been in shop for awhile. I would assume, humidity has been all over the place, temperature, numerous people handling, maybe someone there making their own adjustments. I have faith that it will be fine after a little work is done.

    This is the beauty of musical instruments. Every single one is individual with its own quirks. I love the bass. It plays great, I just want some lower action and less buzzing. Unless the neck has some twist or something silly, I'm sure it will be fine.

    I'll see what happens when Big Poppa checks in here...hopeing he will...and get some sound advice from him.

  11. #11
    Join Date
    Sep 2016
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    I think you may find that the lower the action the more buzz you will get. I wonder what the most common size of shimm is used on a Stingray?

  12. #12
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    Aug 2012
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    925
    It really depends on the piece of wood. My other stingray 5 doesn't have any shim in he neck pocket. It's a 2007 so it has definitely have plenty of time to settle. The one that needed the new shim was a 2012.

    The Luke III I have also needed a shim change. It came with a brown shim, but I had to up it to the pink. Right now I have an action I like but the saddles are pretty low, so I was considering upping it to the yellow.
    2007 Stingray 5 HS Cherry Burst / Maple fretboard / 3 Band EQ / Ceramic Pickups
    2012 Stingray 5 H Pearl Blue / Rosewood Fretboard/ 3 Band EQ/ AlNiCo Pickup
    2012 Steve Morse Signature Morse Blueburst / Rosewood FB
    2012 Luke III SSH Vintage Sunburst / Rosewood Neck

  13. #13
    Join Date
    Sep 2016
    Posts
    75
    Quote Originally Posted by tbonesullivan View Post
    It really depends on the piece of wood. My other stingray 5 doesn't have any shim in he neck pocket. It's a 2007 so it has definitely have plenty of time to settle. The one that needed the new shim was a 2012.

    The Luke III I have also needed a shim change. It came with a brown shim, but I had to up it to the pink. Right now I have an action I like but the saddles are pretty low, so I was considering upping it to the yellow.
    Thanks for the info!.......What was the cost to you for the shims?

  14. #14
    Join Date
    Mar 2018
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    I just got off the phone with CS at EB. They are having me send my bass back to them for correction. I only have to pay one way shipping and I get to use their account. $35! That is a small cost to have it gone over at the factory and set up perfect! After describing my problem, they didn't think it would be a shim issue. I'm actually excited...to give up my bass for a few weeks and have it set up...

  15. #15
    Join Date
    Sep 2016
    Posts
    75
    Mmmm....I would have thought that it was defo a shim job if you cannot get the string height lower due to the bridge saddles bottoming out. It will be interesting to know what the problem is.
    Don't forget to post the reason when you get it back!

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