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Thread: Paint issues on Stingray Special

  1. #1

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    Paint issues on Stingray Special

    Is anyone having any odd paint chipping on the sparkle finishes? I have a burnt apple SRS4 I bought 2 months ago and have noticed a few spots where the paint has "plucked" out in a couple of spots. They seem to be very perfect little round holes, down to bare wood. I have never seen anything like this before but on a very cool finish like this it's a tough thing to look at. 1 is located in front of the bridge, one in the center on the back, another above the E string near the bridge. Could this be a finish defect? I'd love to not have to worry that the finish is going to keep coming off and it'll look like crap in no time but if I do have a warranty on it I'd like to address it now. Thanks for any input, advice and recommendations.

  2. #2

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    Top, just over the bridge under the strings.
    Paint issues on Stingray Special-img_5230-jpg

    Top, right next to the bridge pic, just above the E string
    Paint issues on Stingray Special-img_5231-jpg

    On the back, dead center of the sparkle field.
    Paint issues on Stingray Special-img_5232-jpg
    Last edited by Joeglow; 03-02-2019 at 12:17 PM.

  3. #3

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    Contact Ernie Ball customer service on Monday and they will assist you. JOSH

    CLASSIC STINGRAY White (MHS)
    CAPRICE Natural
    Former owner of...
    BONGO - 4HH (Rolls Burgandy), 4Hp ("Small EQ"/Medallion Gold), 4H (Ice Blue), 5HSp (White), 4H (Black Sugar), 4H (PDN Honey Burst), 4H (PDN Tobacco Burst)
    STINGRAY - 4H (30TH), 4H (Dargie Delight), 4H (VSB/BFR RW Neck), 5H (08 LE)
    STERLING - 4HH (Dargie Delight), 4H (Stealth), 4HS (Natural)
    25TH - 5HH (Venetian Red)
    BIG AL - 4SSS (Olive Gold)

    Musicman Cutlass/Caprice Bass Club on Facebook.

  4. #4

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    I sent an email earlier today with the pics as well. It's just a oddity. Thanks.

  5. #5

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    Update.

    I received an email from EBMM today and they want me to ship the bass to them for inspection. Kudos to customer service for such a quick response and for caring about their customers and instruments.

  6. #6

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    Quote Originally Posted by Joeglow View Post
    Update.

    I received an email from EBMM today and they want me to ship the bass to them for inspection. Kudos to customer service for such a quick response and for caring about their customers and instruments.
    Definitely one of the best customer services I’ve ever dealt with

    StingRay 4H. Buttercreme. 2005
    StingRay 4H. ”SunBlue”. 2005
    Bongo 4H. Sapphire Black. 2005
    GENZ-BENZ & ORANGE amps...

    https://www.facebook.com/DanSmithBassist/

  7. #7

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    So it turns out that my bass had a wood beetle inside of it eating his way out. EBMM is replacing the entire instrument! That is amazing to say the least. Thank you EBMM for being so great in handling the situation.

  8. #8

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    Cool. Must be part of their weight reduction program.
    Last edited by Bert; 04-04-2019 at 02:59 AM.
    1979 StingRay natural maple

  9. #9

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    Quote Originally Posted by Joeglow View Post
    So it turns out that my bass had a wood beetle inside of it eating his way out. EBMM is replacing the entire instrument! That is amazing to say the least. Thank you EBMM for being so great in handling the situation.
    WHOA. How did that happen? I thought usually they needed moisture to be able to eat the wood. I guess it was in there from before it was made?

    Might want to check other basses/guitars to make sure they didn't spread, if that's possible.
    Last edited by tbonesullivan; 03-25-2019 at 09:43 PM.
    2007 Stingray 5 HS Cherry Burst / Maple FB / 3 Band EQ / Ceramic Pickups
    2012 Stingray 5 H Pearl Blue / Rosewood FB / 3 Band EQ/ AlNiCo Pickup
    2012 Steve Morse Morse Blueburst / Rosewood FB
    2012 Luke III SSH Vintage Sunburst / Rosewood Neck

  10. #10

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    Wait! It is an Ernie Ball beatle bass! Oh, you said beetle.

    Ernie Ball production and inspection quality is so high that I have never needed the much touted great service.

  11. #11

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    Never seen it before either. No, none of my other basses have any issues. Yes, it was apparently in there before I bought it. I've seen another thread on a Stingray that had the exact same problem but the damage was so much far worse that it ate nearly 3/4 of the wood under the finish. Crazy!!! Apparently these little bastards can go dormant and awaken hungry as hell.

  12. #12

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    Fascinating. Who would have thought that this could happen?

    2018 Axis - BFR - Buckeye Burl
    2017 Morse - BFR - Dark Lord - Tahitian Blue
    2017 StingRay 5 - 30th Anniversary - Buttercream
    2013 Albert Lee - BFR - Pinkburst
    2013 Luke III - PDN - emerald green sparkle with an all rosewood neck
    2012 Morse - BFR - Dark Lord
    2012 Axis - PDN - Honeyburst
    2011 Axis - BFR - Black Sugar Roasted
    2009 Axis - Pink Quilt (Oinky)
    2006 StingRay - 30th Anniversary fretless
    1996 StingRay - 20th Anniversary

  13. #13

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    Y
    Quote Originally Posted by Joeglow View Post
    So it turns out that my bass had a wood beetle inside of it eating his way out. EBMM is replacing the entire instrument! That is amazing to say the least. Thank you EBMM for being so great in handling the situation.
    Wow ! That’s like a worst nightmare situation come to life!
    Glad you’re getting it sorted out

    StingRay 4H. Buttercreme. 2005
    StingRay 4H. ”SunBlue”. 2005
    Bongo 4H. Sapphire Black. 2005
    GENZ-BENZ & ORANGE amps...

    https://www.facebook.com/DanSmithBassist/

  14. #14

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    Received my new bass this week from EBMM and it's beautiful. I am so happy and thankful to be dealing with a top notch class act company. A word to the wise though, I HIGHLY recommend you register your instrument with them and send your warranty if you've bought anything new. That alone was one easy way they could tell when I bought it, who I bought it from, and that it is indeed one of their basses, and it covers any possible defect or problem.

    Paint issues on Stingray Special-img_5365-jpg
    Attached Thumbnails Attached Thumbnails Paint issues on Stingray Special-img_5364-jpg  

  15. #15

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    Great stuff! Glad you got it sorted out

    StingRay 4H. Buttercreme. 2005
    StingRay 4H. ”SunBlue”. 2005
    Bongo 4H. Sapphire Black. 2005
    GENZ-BENZ & ORANGE amps...

    https://www.facebook.com/DanSmithBassist/

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