Jason Richardson Seven String Cutlass
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Thread: EBMM Customer Service ROCKS...

  1. #1

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    EBMM Customer Service ROCKS...

    Something we didn't already know, LOL.

    One of my JP's was on the fritz and I had put off sending it back to get checked out. I finally called, got an RA and sent it in last week. They get it on Friday and I get a call TODAY that they have put in a new preamp and will be shipping out TOMORROW. That is waaaaay faster than I ever expected! Thanks guys. I can't wait to get my #1 back.
    JP6 Mystic Dream
    JP6 DD2
    JP6 BFR Walnut
    JP6 White Sparkle
    JP6 BFR Cherry Burst
    JP6 BFR Black Sparkle Custom Color
    JPX6
    JP6 Olive Gold
    JP6 Blue Dawn
    JP13 Cardinal Red Sparkle
    JP6 Stealth White
    JP6 Gold Sparkle
    JP6 Starry Night
    JP6 Autumn Red
    Luke III Buttercream

  2. #2

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    Indeed, EBMM customer service/support is the benchmark in the industry !
    Nothing I've experienced comes close...

    THEY DO ROCK OUR KNOTS !
    PEARL PURPLE SILHOUETTE SPECIAL HSS Trem
    PEARL LAVENDER SILHOUETTE SPECIAL SSS Trem
    TRANS GOLD AXIS SUPER SPORT MM90 Trem
    BLACK AXIS SPORT MM90 Hardtail ... "Emergenza 2001"
    ...and the new EB WAH


    Meet my balls: http://s206.photobucket.com/albums/bb188/AxelBartig/

    Quote Originally Posted by Big Poppa View Post
    If your balls are falling off...it isnt your guitars fault.!!!!

  3. #3

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    theyre awesome +5

  4. #4

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    Yes, they rock!
    JP6 Pearl Redburst; 20th Anniversary Silhouette; Silhouette Special Las Vegas Gold; 2007 LE Bongo 4H; BFR JP6 Trans Ruby; AL MM90 Pacific Blue Burst; 2006 LE AL; 25th Anniversary Guitar Quilt, Maple Fretboard, Hardtail; 25th Anniversary Guitar Quilt, Rosewood Fretboard, Tremolo; DD2 BFR JP6; DD2 BFR GR; AL HH Black; Luke with Piezo, Black Sugar Roasted Maple; Steve Morse Y2D Darklord; Steve Morse Y2D, 2012 PDN; Armada, Black/Gold; Silhouette Special, Vintage Burst; JP13, 7-String

  5. #5

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    Sounds like a job by Jongitarz!

  6. #6

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    +1

    EBMM cust svc impressed me 100 times over when they did a re-fret on my EVH. It made my favorite guitar new again, plus they got it back to me faster that I was expecting. And, oh yeah, they did it for a great price (I would have paid double).
    1994 EBMM EVH (Trans Gold)
    2009 EBMM Axis (Black Magic Crystal)
    2012 EBMM Albert Lee HH (Retro Burst)
    2013 EBMM Axis (Black Cherry Burst)
    2016 EBMM Luke III HH (Bodhi Blue)
    2017 EBMM JP16 (Black Lava)
    2018 EBMM JP15 (Sahara Burst)
    2016 Suhr Classic Pro HSS (Sunburst)
    2017 Gibson SG Standard (Pelham Blue)

  7. #7

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    paid double.......dont give me any ideas!
    Two requests, please
    Please contact customer service prior to posting instrument issues
    Please don't PM me
    Thanks

    Please dont add me as a friend on facebook....my life is an open book here as it is.

  8. #8

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    just let him pay double for the rest of us.
    "If you bend a string and you don't make a face; it's like eating food without tasting it." - Paul Gilbert

    black sugar Albert Lee SSS - piezo
    25th Anniversary
    Dargie Delight 1 Silhouette HSH

  9. #9

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    They are the best.

    J
    www.myspace.com/gordonsalive
    http://www.youtube.com/results?search_query=jonnydubai
    Sub1 HH trem blue
    Silo Special (Metal Flake Green)
    Axis SS (trans orange)
    Fender Richie Kotzen Tele (bronze burst)

    ENGL Blackmore 100
    Mesa Roadster 2x12
    Digitech CM-2, Digital Delay
    Morley Bad horsie 2
    Boss Octaver 2

  10. #10

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    not to take anything away from Jon..but when the team in the factory makes them right there isnt a big back log in the repair deept...Jon is our very own Maytag man
    Two requests, please
    Please contact customer service prior to posting instrument issues
    Please don't PM me
    Thanks

    Please dont add me as a friend on facebook....my life is an open book here as it is.

  11. #11

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    Quote Originally Posted by Big Poppa View Post
    not to take anything away from Jon..but when the team in the factory makes them right there isnt a big back log in the repair deept...Jon is our very own Maytag man
    ...and always ready to help with my beatup, abused & mistreated Silo Specials
    Great guy, like pretty much everyone around @ EBMM CS.
    Special thanks from my side to Beth & Dan for help, support & supply, too !!!

    Unbeatable service - period.
    PEARL PURPLE SILHOUETTE SPECIAL HSS Trem
    PEARL LAVENDER SILHOUETTE SPECIAL SSS Trem
    TRANS GOLD AXIS SUPER SPORT MM90 Trem
    BLACK AXIS SPORT MM90 Hardtail ... "Emergenza 2001"
    ...and the new EB WAH


    Meet my balls: http://s206.photobucket.com/albums/bb188/AxelBartig/

    Quote Originally Posted by Big Poppa View Post
    If your balls are falling off...it isnt your guitars fault.!!!!

  12. #12

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    Quote Originally Posted by Big Poppa View Post
    not to take anything away from Jon..but when the team in the factory makes them right there isnt a big back log in the repair deept...Jon is our very own Maytag man
    That may be true, but I'm still way impressed.
    JP6 Mystic Dream
    JP6 DD2
    JP6 BFR Walnut
    JP6 White Sparkle
    JP6 BFR Cherry Burst
    JP6 BFR Black Sparkle Custom Color
    JPX6
    JP6 Olive Gold
    JP6 Blue Dawn
    JP13 Cardinal Red Sparkle
    JP6 Stealth White
    JP6 Gold Sparkle
    JP6 Starry Night
    JP6 Autumn Red
    Luke III Buttercream

  13. #13

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    Like I said Im not taking anything away from anyone. Customer service should impress you!
    Two requests, please
    Please contact customer service prior to posting instrument issues
    Please don't PM me
    Thanks

    Please dont add me as a friend on facebook....my life is an open book here as it is.

  14. #14

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    What would be even more impressive would be opening the case and seeing my new F1 in there instead, LOL!
    JP6 Mystic Dream
    JP6 DD2
    JP6 BFR Walnut
    JP6 White Sparkle
    JP6 BFR Cherry Burst
    JP6 BFR Black Sparkle Custom Color
    JPX6
    JP6 Olive Gold
    JP6 Blue Dawn
    JP13 Cardinal Red Sparkle
    JP6 Stealth White
    JP6 Gold Sparkle
    JP6 Starry Night
    JP6 Autumn Red
    Luke III Buttercream

  15. #15

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    I've never found anything about EBMM that wasn't awesome.

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