Jason Richardson
Page 1 of 2 12 LastLast
Results 1 to 15 of 19

Thread: Best.Company.Ever.

  1. #1

    User Info Menu

    Talking Best.Company.Ever.

    I know it has been said before but it certainly doesn't hurt repeating. EBMM is the absolute best!! I had to send one of my BFRs back for some TLC and Billy Imperial kept in contact with me from the moment it arrived and throughout the process to let me know the status along the way. It arrived back to me today set up perfectly and it plays fantastic!! It's like NGD all over again

    Thank you again to Billy and all at EBMM for the fantastic work you did on my guitar!!

    BP -- You have some great employees working for you!
    Joe

  2. #2

    User Info Menu

    Wow ! What a beautiful axe.

  3. #3

    User Info Menu

    What did she have done?

  4. #4

    User Info Menu

    I concur with your sentiment. Also, your guitar is beautiful!
    Feels good being a Premier Dealer. I can own more Balls this way.
    glorydaysrockshop.com
    facebook.com/glorydaysrockshop
    http://stores.ebay.com/Glory-Days-Rock-Shop


    JPX 7 Black Sugar w/Roasted Neck
    Luke BFR Neptune Blue
    Axis Tribute Pink





  5. #5

    User Info Menu

    They really are the best. For a company that produces so many instruments and so much going on, their attention to individual customers is pretty incredible.
    JP Dargie Delight Too G39071 born 9.25.09
    JP10 G49552 born on youtube? 3.24.10

    My dream EBMM: a Dargie JPX with unfinished RW neck, oversized martini inlays, and Gamechanger

  6. #6

    User Info Menu

    Quote Originally Posted by Ritcho View Post
    Wow ! What a beautiful axe.
    Quote Originally Posted by Ben Peterson View Post
    I concur with your sentiment. Also, your guitar is beautiful!
    Thanks guys! The quilt & color on the guitar makes me want to jump in for a swim!

    Quote Originally Posted by DevRock View Post
    What did she have done?
    A refret and new nut was needed. I had really stopped playing this one as I could never get the action right and the D string kept fretting out now matter what I did. It was only being used as a backup guitar in case I broke a string during a gig. All of this has now changed! EBMM did a fantastic job and it plays great!! Haven't been able to put it down since I got it back!!


    Quote Originally Posted by the24thfret View Post
    They really are the best. For a company that produces so many instruments and so much going on, their attention to individual customers is pretty incredible.
    Agreed!! I've only had to contact them a few times but each time has been a great experience!
    Joe

  7. #7

    User Info Menu

    Man is that a great looking guitar.

    Regarding the setup, my new Axis came out of the case ready to play......like buttah! The neck relief is about the width of hair, and conventional wisdom would have me tweak it a tad for a bit more, but it plays so well that I'm not touching anything. Never owned a guitar that didn't fret out with so little relief.

  8. #8

    User Info Menu

    Quote Originally Posted by SteelCity View Post
    Man is that a great looking guitar.
    Thanks SteelCity!
    Joe

  9. #9

    User Info Menu

    With JPs that didn't come with stainless steel frets does music man offer them as a replacement when a refret is necessary?
    Feels good being a Premier Dealer. I can own more Balls this way.
    glorydaysrockshop.com
    facebook.com/glorydaysrockshop
    http://stores.ebay.com/Glory-Days-Rock-Shop


    JPX 7 Black Sugar w/Roasted Neck
    Luke BFR Neptune Blue
    Axis Tribute Pink





  10. #10

    User Info Menu

    Quote Originally Posted by Ben Peterson View Post
    With JPs that didn't come with stainless steel frets does music man offer them as a replacement when a refret is necessary?
    I didn't even think to ask.
    Joe

  11. #11

    User Info Menu

    I surprised that Billy didnt keep that one! ahahahah
    Two requests, please
    Please contact customer service prior to posting instrument issues
    Please don't PM me
    Thanks

    Please dont add me as a friend on facebook....my life is an open book here as it is.

  12. #12
    WillyD's Avatar
    WillyD is offline Ernie Ball, Inc. Ernie Ball Customer Service

    User Info Menu

    Quote Originally Posted by mesaboogieman View Post
    I know it has been said before but it certainly doesn't hurt repeating. EBMM is the absolute best!! I had to send one of my BFRs back for some TLC and Billy Imperial kept in contact with me from the moment it arrived and throughout the process to let me know the status along the way. It arrived back to me today set up perfectly and it plays fantastic!! It's like NGD all over again

    Thank you again to Billy and all at EBMM for the fantastic work you did on my guitar!!

    BP -- You have some great employees working for you!
    hey Joe, happy to assist in getting your guitar back in tip top shape, I'll let our tech know that you are happy with the results, enjoy!
    "he played like he was in jail- behind a few bars & couldn't find the key"

  13. #13
    WillyD's Avatar
    WillyD is offline Ernie Ball, Inc. Ernie Ball Customer Service

    User Info Menu

    Quote Originally Posted by Big Poppa View Post
    I surprised that Billy didnt keep that one! ahahahah
    I did play it for a bit!
    "he played like he was in jail- behind a few bars & couldn't find the key"

  14. #14

    User Info Menu

    Quote Originally Posted by Ben Peterson View Post
    With JPs that didn't come with stainless steel frets does music man offer them as a replacement when a refret is necessary?
    Hi Ben,

    Nope, they refret it with the same type of wire that it came with. Too bad, eh? The stainless wire I have on one of my Axii is really growing on me.


    Hi Joe,

    Wow, that top is amazing. Another incredible BFR. And regarding the ebmm company, I am another very satified customer.

    Bryan
    Last edited by Tollie; 04-29-2013 at 09:38 AM.

    2019 Albert Lee - BFR - Electric Shimmer
    2019 Axis SS semi hollow - DuBaldo Blue - rosewood neck
    2019 StingRay fretless - BFR - Sierra Vintage Burst
    2018 Axis SS - BFR - Buckeye Burl
    2017 StingRay 5 - 30th Ann
    2013 Luke III - PDN - emerald green sparkle
    - rosewood neck
    2012 Morse - BFR - Dark Lord
    2010 Axis SS - red flame - rosewood neck
    2009 Axis - pink quilt
    2006 StingRay fretless - 30th Ann
    2000 Axis SS - Lavender Pearl
    1996 StingRay - 20th Ann
    1995 Albert Lee - Jim Messina’s

  15. #15

    User Info Menu

    Yeah, that super sucks.
    Feels good being a Premier Dealer. I can own more Balls this way.
    glorydaysrockshop.com
    facebook.com/glorydaysrockshop
    http://stores.ebay.com/Glory-Days-Rock-Shop


    JPX 7 Black Sugar w/Roasted Neck
    Luke BFR Neptune Blue
    Axis Tribute Pink





Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Ernie Ball Forums