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Thread: NGD: JP6 Mystic - not happy

  1. #1

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    NGD: JP6 Mystic - not happy

    Hi folks I'm new to this forum and new to EBMM guitars but I've been playing almost 40 years (God help me) and I participate on other forums like TDPRI. Anyway I bought a gorgeous JP6 yesterday at Guitar Center, Mystic Dream. It cost me a bundle, I've never spent so much money on a guitar. I love the sound and the way it plays but I'm disappointed because both strap buttons seem to be stripped. I played it for a couple of hours yesterday and when I went to take it off the whole button pulled out of the bottom of the guitar. I don't know how many guitars I've owned in my lifetime, probably around a hundred and I've never had that happen before. I obviously expected more from a brand new $2,000+ guitar.

    Now obviously I realize this can be fixed relatively easily I'm just trying to get over my disappointment that I have to put a brand new guitar in for repair the day after I bought it. So is this strap button thing a common problem with these? I'm thinking about returning it to GC and asking them to order me a new one that hasn't been sitting on the shop floor getting beaten on by every wannabe guitar hero. Sorry if I'm expressing sour grapes in my first post here, it's a remarkable instrument really, I just never spent so much money and it's disappointing that it already needs to be fixed. Makes me wonder what else will go wrong with it. Appreciate any sugestions. Thanks.

  2. #2

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    Call customer service.
    jeremy

    Reflex - Black Maple Hardtail - 11/07/12

  3. #3

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    Tonyp145-

    Welcome to the forum!

    As many will attest to around here, the quality and craftsmanship of EBMM guitars are impeccable and of the highest quality. In addition to that, they have one of the best customer service departments around.

    Definitely go back to Guitar Center. They should be able to get a brand new, unscathed JP6 for you.

    You should have no worries about quality problems in the future- it is odd that something like this happens in the first place.

    If GC is unhelpful, definitely call/email customer service. They will take good care of you.

    Once you get your replacement, upload some pictures! The unwritten rule around here is it doesn't exist without pics!
    2007 JP6 BFR in Trans-Black
    2012 JP7 BFR PDN in Honey Burst
    2013 JP13 in Platinum Silver w/ Rosewood Neck

  4. #4

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    Hey man, welcome to the forum.. You should contact customer support and explain the problem, in this case I also think you should return the guitar to guitar center and get another one if there's problems or you're not satisfied.
    Cheers!
    Present:

    Ernie Ball Music Man BFR JP13-7 Silver
    Ernie Ball Music Man BFR JPXI-7 Emerald Green

  5. #5

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    Stripped screws are not uncommon from any guitar maker. I've had custom shop guitars come with stripped neck mounting screws, truss cover screws stripped, etc. It happens....even on 4000$ guitars.

  6. #6

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    Hey guys, thanks for the responses. I talked to a fellow at customer service who was very helpful. I could certainly send it to EBMM for warranty repair, but that would obviously be silly. I'm sure GC will fix it for free. I'm going to call them in a little while to talk about it. I know stripped screws aren't a big deal I'm just whining.

    I don't think I'm going to return it and request they order me another because this one doesn't have a scratch on it and I really want to spend quality time with the guitar while it's still in the 30-day return policy. This guitar is very different for me, I don't play heavy rock, more of a blues/classic rock guy who also plays a little jazz. It blows me away how versatile this guitar is (though I am thinking about installing the push-pull coil tap mod to get single coil sounds from the neck and bridge pickups as well, too bad EBMM doesn't make that a standard item!) But I'm still trying not to get all glassy-eyed over it, at this price I really can't afford to make a mistake.

    One change I want to make immediately is to upgrade the strings to my favorite set: Thomastik-Infeld Power Brights 10-50 and tune down a half step to Eb. I talked to CS about that and he says they will need to file the nut slots to make them a little wider to accommodate the thicker strings. That makes me want to send it to EBMM because I want that whammy bar to stay in tune as well as it does now. But I think I'll probably let GC do that too. They've got the Parsons shop here in Seattle and he's a well-known luthier.

    So, I'm trying to contain my enthusiasm but I played it for an hour last night and told my wife "this is the first guitar I've ever owned where it doesn't feel like I'm fighting the guitar to play every lick". There were several licks I played last night better than I've ever played. The neck is an adjustment, I've always said there's no such thing as a neck that's too thin for my tastes. Well, this one is getting pretty close, but I feel like it's just going to take a couple of weeks of playing to really adjust to it. And then I don't know if I'll ever be able to play a "normal" guitar again. :-D

    Anyway, thanks again, looking forward to participating here.

  7. #7

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    Quote Originally Posted by Tonyp145 View Post

    One change I want to make immediately is to upgrade the strings to my favorite set: Thomastik-Infeld Power Brights 10-50 and tune down a half step to Eb. I talked to CS about that and he says they will need to file the nut slots to make them a little wider to accommodate the thicker strings. That makes me want to send it to EBMM because I want that whammy bar to stay in tune as well as it does now. But I think I'll probably let GC do that too. They've got the Parsons shop here in Seattle and he's a well-known luthier.
    I have a JP6 MD as well that I purchased from Guitar Center Last year. It was finished 1/2012... I currently have it tuned to C using a "Beefy Slinky" set. That set is 11-54. My particular guitar did not require any nut widening to occur... That 54 settled in nicely, no problems. I'm sure my experience is unique, but I didn't need to mess with it. Who knows what guitar Center did to it before I got it, though. Sometimes, instruments that go through that particular retailer go through some rough treatment..... I have saved a few.....


    In any case. it's great to hear that you're bonding with it. The JP6 guitars are a fantastic instrument. Sound, aesthetics are all top notch in my book.
    Last edited by Warg Master; 02-18-2014 at 11:42 AM.
    Balls..... everywhere!

  8. #8

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    I would never have GC repair anything for me. Have it done professionally at a repair shop, it shouldn't cost that much, it will be worth it. My JP BFR cherry sugar had the same thing. It's like a bad tire valve cover on a brand new Ferrari.
    Ebmm petrucci jp6
    Ebmm petrucci jp12 bfr
    Ebmm petrucci jpxi bfr 7
    Ebmm luke3 rosewood neck
    Ebmm luke3 rosewood neck
    Ebmm luke3 roasted neck

  9. #9

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    Quote Originally Posted by Tonyp145 View Post
    sitting on the shop floor getting beaten on by every wannabe guitar hero.

    GC has their...pros/cons. I would call this something you have to put up with buying from guitarget.

    TRUST ME when I say...little chance it came from the factory that way... make that NO CHANCE. Eithe way, CS will make it right. If it speaks to you keep it. Its on my bucket list of guitars to own!
    dannyMUSIC...mashing guitars since 1972

  10. #10

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    You do *not* need to mess with typical music man nuts to use 10-50 strings. That is incorrect. I have been running 10-52 on most of my guitars, including my music mans, and they all do fine. The only thing you might have to do is lube the slots a bit so that they don't grab on to the strings when using the trem. But you should do that anyway no matter the strings.

    And under no circumstances have GC exchange it. Guitars are individuals. If you like how this one sounds you should not risk resetting that and getting a random one.

  11. #11

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    Quote Originally Posted by Blue1412 View Post
    I would never have GC repair anything for me. Have it done professionally at a repair shop, it shouldn't cost that much, it will be worth it. My JP BFR cherry sugar had the same thing. It's like a bad tire valve cover on a brand new Ferrari.
    Yeah, Emerald City Guitars is just a few blocks from my office, their luthier builds custom Teles. I could bring the JP to work with me and take it over to him at lunch. Of course my wife won't be happy with that idea. And I had to pull money from savings to get this baby so she is the finance manager right now. BTW, how great is my wife? She's tired of me buying and selling sub-$1000 guitars every few months (mostly losing on every deal). She told me yesterday I'm an accomplished musician I ought to have a pro-quality guitar. She cooks too! :-D

    Seems I'm always trying to find a "bargain" guitar. Well if this one cures my GAS it WILL be a bargain, despite the price tag.

  12. #12

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    Quote Originally Posted by uOpt View Post
    You do *not* need to mess with typical music man nuts to use 10-50 strings. That is incorrect. I have been running 10-52 on most of my guitars, including my music mans, and they all do fine. The only thing you might have to do is lube the slots a bit so that they don't grab on to the strings when using the trem. But you should do that anyway no matter the strings.
    Thanks that's good to know, though obviously I'll still need to have the springs adjusted to compensate for the increased tension. My setup skills are pretty rudimentary, I'll still want an experienced pro to do that.

    Quote Originally Posted by uOpt View Post
    And under no circumstances have GC exchange it. Guitars are individuals. If you like how this one sounds you should not risk resetting that and getting a random one.
    Interesting perspective. You know they had 10 EBMMs at that store yesterday and I played them all - a Luke, several ALs (the salesman really thought I should get one of those because I'm a more traditional player, but I wanted that piezo pu). I even played some others. I was there for hours and this was the guitar that "won" my personal shootout. Yeah, I'm going to get it set up the way I like it.

    Since they're going to have to glue those strap buttons in permanently I may want to put a set of strap locks on it -- any advice along those lines? I had a set that I transferred from guitar to guitar for so many years I've forgotten what they were. I had them installed on a Strat that had this problem so I ended up throwing them in on the deal when I sold the Fender (edit: since they were glued in and couldn't be swapped out). I think they might have been Dunlops. I actually was noticing that the strap buttons on the JP are nice and big, makes me wonder if it even needs locks.

  13. #13

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    Quote Originally Posted by Tonyp145 View Post
    Of course my wife won't be happy with that idea
    Yes, my GAS tests the boundaries of my marriage.
    Ebmm petrucci jp6
    Ebmm petrucci jp12 bfr
    Ebmm petrucci jpxi bfr 7
    Ebmm luke3 rosewood neck
    Ebmm luke3 rosewood neck
    Ebmm luke3 roasted neck

  14. #14

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    Quote Originally Posted by Blue1412 View Post
    Yes, my GAS tests the boundaries of my marriage.
    haha - that's a perfect description of my life, too. Keep your pimp hand strong. (just kidding ladies)

    2019 Albert Lee - BFR - Electric Shimmer
    2019 Axis SS semi hollow - DuBaldo Blue - rosewood neck
    2019 StingRay fretless - BFR - Sierra Vintage Burst
    2018 Axis SS - BFR - Buckeye Burl
    2017 StingRay 5 - 30th Ann
    2013 Luke III - PDN - emerald green sparkle
    - rosewood neck
    2012 Morse - BFR - Dark Lord
    2010 Axis SS - red flame - rosewood neck
    2009 Axis - pink quilt
    2006 StingRay fretless - 30th Ann
    2000 Axis SS - Lavender Pearl
    1996 StingRay - 20th Ann
    1995 Albert Lee - Natural

  15. #15

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    Quote Originally Posted by Blue1412 View Post
    Yes, my GAS tests the boundaries of my marriage.
    My wife puts up with a lot, of course it helps that her ex was a real dirt bag. It's like taking a new job and finding out your predecessor embezzled from the company. That's the kind of low bar situation I really like. ;-) Fortunately I'm working on a contract IT job making good $$ now so that tends to ease the purse strings a bit.

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