BFR Feb 2020
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Thread: Help! Please. JP BFR piezo saddles failed.

  1. #1

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    Exclamation Help! Please. JP BFR piezo saddles failed.

    First, the 4th and 6th string got a distorted sound and sometimes no sound at all. I found out the two saddles got the small piece on them loose and finally fell off while I was trying to dealt with it.

    I put some glue on it, it hold, but got a very low volume due to increasing impedance in the serial circuit. So I hair-dryered it hot, tried to remove some glue but not working. Then I accidentally pulled the pieces off.

    How could I fix this? Would some conductive glue work? Urgent! Wait online! Need your inputs. Thanks!
    2004 JP7 - Pearl Red Burst - Fully Loaded
    2010 JPX - Barolo
    2011 JPX - Black Sugar - Roasted Maple Neck
    2012 JPXI7 - Onyx
    2013 JPBFR7 - Bahama Blue Burst Quilt
    2014 JP137 - Platinum Silver
    2015 Majesty7 - Polar Noir
    2015 JP6 PDN - Vintage Tobacco Burst
    2014 Bongo5HH Unlined Fretless - Black
    2014 Bongo5H - Sapphire Black
    2014 Bongo5HH PDN - Neptune Blue
    2017 Bongo5HH - Stealth Black
    2017 Bongo5HH - Chili Red

  2. #2

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    Get in touch with Customer Service. They can advise you best.
    Forum Moderator, Guitar Teacher and Guitar Tech, Folder of Underpants, Stubber of Toes.
    Irish/American in Paris

    Silhouette Special (2005 Buttercream Limited Edition)
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  3. #3

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    Yeah. Did that already. Just wonder if anyone had countered this. Now, the 4th completely quiet, 6th still sound, all strings still low...
    2004 JP7 - Pearl Red Burst - Fully Loaded
    2010 JPX - Barolo
    2011 JPX - Black Sugar - Roasted Maple Neck
    2012 JPXI7 - Onyx
    2013 JPBFR7 - Bahama Blue Burst Quilt
    2014 JP137 - Platinum Silver
    2015 Majesty7 - Polar Noir
    2015 JP6 PDN - Vintage Tobacco Burst
    2014 Bongo5HH Unlined Fretless - Black
    2014 Bongo5H - Sapphire Black
    2014 Bongo5HH PDN - Neptune Blue
    2017 Bongo5HH - Stealth Black
    2017 Bongo5HH - Chili Red

  4. #4

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    How long does it take for customer service to reply emails? I got a reply this morning but nothing else since I responded. Thanks.
    2004 JP7 - Pearl Red Burst - Fully Loaded
    2010 JPX - Barolo
    2011 JPX - Black Sugar - Roasted Maple Neck
    2012 JPXI7 - Onyx
    2013 JPBFR7 - Bahama Blue Burst Quilt
    2014 JP137 - Platinum Silver
    2015 Majesty7 - Polar Noir
    2015 JP6 PDN - Vintage Tobacco Burst
    2014 Bongo5HH Unlined Fretless - Black
    2014 Bongo5H - Sapphire Black
    2014 Bongo5HH PDN - Neptune Blue
    2017 Bongo5HH - Stealth Black
    2017 Bongo5HH - Chili Red

  5. #5

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    Quote Originally Posted by vanishedbend View Post
    How long does it take for customer service to reply emails? I got a reply this morning but nothing else since I responded. Thanks.
    Chance are you won't hear from them till Monday, as they are closed on the weekends.

    Glenn |B)
    Silhouette Special SSS in the first Fuschia Sparkle (Hardtail) [1/01/2002] [1 of a kind from CLB]
    Silhouette Special HSS in Gold Sparkle (Hardtail) [7/12/2002] [Made for Matchbox 20]
    Albert Lee 3 MM90's in White Sparkle (Hardtail) [8/14/2001] [NOS Just pure awesomeness]
    Albert Lee HH in Black Sugar (Hartail) [1/06/2011] [BFR with the 12th fret logo]


    Like BP said in the Chapman video "You've got a room full of guitars, and no money!! @ 6:00"

  6. #6

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    Got a reply asking detail for checking saddle availability on Monday. Nothing from the CS since I answered them back and sent some photos. So looks like they just email one once a week?
    2004 JP7 - Pearl Red Burst - Fully Loaded
    2010 JPX - Barolo
    2011 JPX - Black Sugar - Roasted Maple Neck
    2012 JPXI7 - Onyx
    2013 JPBFR7 - Bahama Blue Burst Quilt
    2014 JP137 - Platinum Silver
    2015 Majesty7 - Polar Noir
    2015 JP6 PDN - Vintage Tobacco Burst
    2014 Bongo5HH Unlined Fretless - Black
    2014 Bongo5H - Sapphire Black
    2014 Bongo5HH PDN - Neptune Blue
    2017 Bongo5HH - Stealth Black
    2017 Bongo5HH - Chili Red

  7. #7

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    Don't know. But you're best to follow up with them. As always ... best way is to pick up the phone Mon-Thurs. You know you'll get a live person.

  8. #8
    WillyD's Avatar
    WillyD is offline Ernie Ball, Inc. Ernie Ball Customer Service

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    PM Sent!
    "he played like he was in jail- behind a few bars & couldn't find the key"

  9. #9

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    Thanks. Proceed to order soon.
    2004 JP7 - Pearl Red Burst - Fully Loaded
    2010 JPX - Barolo
    2011 JPX - Black Sugar - Roasted Maple Neck
    2012 JPXI7 - Onyx
    2013 JPBFR7 - Bahama Blue Burst Quilt
    2014 JP137 - Platinum Silver
    2015 Majesty7 - Polar Noir
    2015 JP6 PDN - Vintage Tobacco Burst
    2014 Bongo5HH Unlined Fretless - Black
    2014 Bongo5H - Sapphire Black
    2014 Bongo5HH PDN - Neptune Blue
    2017 Bongo5HH - Stealth Black
    2017 Bongo5HH - Chili Red

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