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Thread: Structural Wood Crack, truss wheel routing

  1. #1
    Join Date
    Feb 2018
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    Structural Wood Crack, truss wheel routing

    Hello there,

    Anyone ever come across a break such as this. See attached photos.

    Bought the guitar brand new and after it arrived via shipping I took note of the structural crack. The music store that I purchased the guitar from did flag the issue before they shipped it, but I was informed it was just a cosmetic clear coat crack and not effecting the actual wood. Upon reviewing the crack a bit more closely I noticed cack is not a complete clean break, more like a loose hinged splinter, it does have a bit of play to it and I am concerned that it might worsen if left unattended.

    Thoughts?

    Structural Wood Crack, truss wheel routing-sterling-ax40d_structural-crack-1-jpeg

    Structural Wood Crack, truss wheel routing-sterling-ax40d_structural-crack-2-jpeg

    Structural Wood Crack, truss wheel routing-sterling-ax40d_structural-crack-3-jpeg

  2. #2
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    Isn´t the wood cracked too? 2nd pic. Just send it back
    Mick
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  3. #3
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    Feb 2018
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    Yeah the wood under the veneer is cracked but nit all the way through. Just an odd break.

    The guitar was on sale at the time of the purchase and the store knocked off another fifty dollars for the "cosmetic blemish". Emailed the sales department about the guitar's warranty as I would think that it being an unused new guitar this sort structural damage will not nullify the warranty due to it being on sale.


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  4. #4
    Join Date
    Aug 2012
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    762
    What model guitar is this? Was it purchased from an authorized dealer?

    I would definitely take it back. That looks like the neck took a hit, which caused it to shift and crack the wood at the end of the neck pocket.
    2007 Stingray 5 HS Cherry Burst / Maple fretboard / 3 Band EQ / Ceramic Pickups
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  5. #5
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    I'd probably send it back too. You'll probably lose that piece of wood. If you glue/repair it, it will always look damaged. The drop in value is most certainly more than $50. So unless they want to knock some real money off, I wouldn't risk it. Unless it's your dream guitar or something and you don't care.

  6. #6
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    Quote Originally Posted by CharlieFandango View Post
    Hello there,

    Anyone ever come across a break such as this. See attached photos.

    Bought the guitar brand new and after it arrived via shipping I took note of the structural crack. The music store that I purchased the guitar from did flag the issue before they shipped it, but I was informed it was just a cosmetic clear coat crack and not effecting the actual wood. Upon reviewing the crack a bit more closely I noticed cack is not a complete clean break, more like a loose hinged splinter, it does have a bit of play to it and I am concerned that it might worsen if left unattended.

    Thoughts?

    Structural Wood Crack, truss wheel routing-sterling-ax40d_structural-crack-1-jpeg

    Structural Wood Crack, truss wheel routing-sterling-ax40d_structural-crack-2-jpeg

    Structural Wood Crack, truss wheel routing-sterling-ax40d_structural-crack-3-jpeg
    UPS did that to a 7-string of ours that was in transit to a customer around 10 years ago. The box got trashed, the case got hammered, and the guitar wound up broken. Surprisingly they actually honored the insurance claim, and a new body was built. Ours was definitely a non-warranty claim caused by excessively rough handling.
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  7. #7
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    Feb 2018
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    Quote Originally Posted by tbonesullivan View Post
    What model guitar is this? Was it purchased from an authorized dealer?

    I would definitely take it back. That looks like the neck took a hit, which caused it to shift and crack the wood at the end of the neck pocket.
    The guitar is the Sterling Ax40d Trans Purple.

    The neck looks ok from all that I could see when it arrived the other day. Just a weird break that have occurred before it was assembled, who knows.

    Bought it brand new online from an authorized dealer as they are selling other EBMM and Sterling guitars and such.

    Currently waiting to hear back from the store about its warranty and if they can replace it with another Trans Purple.


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  8. #8
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    Feb 2018
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    Dang it, two more items of concern.

    Was looking over my Ax40D tonight and caught a two other items that also do not look correct. See the attached photos.


    Photo 1.
    Where those two notches of wood extend out to meet the truss rod wheel, the pickup routing appears to be slanted downwards a bi. This appears to be an incorrect route but I am not familiar with how Sterling routes there pickup caivites.

    Structural Wood Crack, truss wheel routing-1-sterling-ax40d-neck-pickup-route-jpg


    Photo 2.
    Due to how the neck pickup routing is, the neck pickup is slightly slanted downwards and not parallel to the strings as the bridge pickup is. Haven't popped the pickup out to review what might be causing this, maybe just needs a simple height adjustment, but it may have something to do with how snug the pickup is against the top of pickup/truss rod route.

    Structural Wood Crack, truss wheel routing-2-sterling-ax40d-neck-pickup-slanted-jpg



    This is my first Sterling Ax40d so I am not aware if these Indonesian guitars were plagued with such production issues. Everything else appears to be rock solid... though I am curious now to pop the hood and take a closer look at all the unseen details.


    Thanks for all the feedback.

    Cheers.

    - C F -

  9. #9
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    Aug 2012
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    762
    Seriously, contact the dealer and send it back. It really looks like it took a serious hit, probably on the top of the neck, which caused damage to the end of the neck pocket. I would wager that's not the routing being off, that's the wood being bent into the pickup routing.
    2007 Stingray 5 HS Cherry Burst / Maple fretboard / 3 Band EQ / Ceramic Pickups
    2012 Stingray 5 H Pearl Blue / Rosewood Fretboard/ 3 Band EQ/ AlNiCo Pickup
    2012 Steve Morse Signature Morse Blueburst / Rosewood FB
    2012 Luke III SSH Vintage Sunburst / Rosewood Neck

  10. #10
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    My 2c, I agree with all the other posters. You bought it brand new, it's messed up, end of story. Return it to the store for a new one without issues. I would have alerted them the minute you noticed it. The longer you wait, the more likelihood they'll claim YOU did it and try to fight a return.



  11. #11
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    That is a return immediately situation right there.

  12. #12
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    Feb 2018
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    Thanks for replys.

    I sent an email (this past Friday evening) to the sales rep that I have been dealing with since I purchased the guitar via the stores website a two weeks ago (just got the guitar last Friday as it took about two weeks to arrive with shipping). Still waiting for a reply that the store will accept it back even though I encluded all the photos that posted to this forum site.

    Also sent an email directly to Sterling's customer service after I registered the guitar through their site in hopes that it may give me some leverage.

    Hopefully I'll have this sorted out in a day or two and it won't become a big financial FUBAR for me. If I do get stuck with the guitar I will attemot to get it repaired as best as possible.

    Cheers.

    - C F -


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    Last edited by CharlieFandango; 02-12-2018 at 03:53 AM.

  13. #13
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    Hopefully it will work out. The dealer should be taking this back under warranty.
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  14. #14
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    Quote Originally Posted by DrKev View Post
    Hopefully it will work out. The dealer should be taking this back under warranty.
    I would say it's a claim to be made by the dealer under shipping insurance as opposed to a "warranty" issue. If that had come through our shop I would completely expect to get it back and replace it for the customer. It would then be on us to seek reimbursement by UPS/FedEx, etc.
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  15. #15
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    I would think you could at least return it, unless you bought it "as-is" because of the discount. Hope not. Good luck with it. Let us know how it works out. I'm sure you'll love the guitar if you get one that isn't damaged.
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