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Thread: Traded in my prof. strat for a white Cutlass SSS

  1. #1

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    Traded in my prof. strat for a white Cutlass SSS

    However, upon taking the cutlass home and inspecting it, I realized that it had been hanging around the store for quite some time, as it was a 2016 model. Red flags were rising. Furthermore, I surmised that it had likely been returned previously, as the pick guard plastic had been peeled and there were numerous scratch marks upon it. I got the thing set up and figured since it played so well with the exact action that I prefer, I could let it go. Finally, I plugged it in and found that it repeatedly cut out while playing. After switching up both the battery and cable, I had to concede that it had likely been returned due to a faulty input jack or wiring. Instead of fixing it, Guitar center likely put it right back on the rack where it sat neglected for months until I moseyed past it.

    Frustrated, I marched back to the store, and asked for them to order one in the color and config that I had wanted in the first place. Half way through the process, I realized that they were just going to send me
    another floor model from another store in perhaps questionable condition. I had the manager scrap the process and start over with an order from their distribution center so I could be sure I would get an unmolested model. The manager couldn't figure out how to order from the center, so I await a phone call.



    The whole thing has been quote frustrating, exaggerated by slow employees unfamiliar with their systems and a borderline rude manager. Part of this is my fault for being in such a rush. I could have saved myself a good deal of time, but I hate playing new guitars on unfamiliar equipment, and wanted to get it home asap so I could test it under consistent conditions.

    What I got to see of the guitar, I very much liked. The neck and string spacing is right up my alley. The smaller frets are a breathe of fresh air in this tall/jumbo world. The smaller body is something I have been looking for in an S-type guitar for as long as I can remember. Always, it's probably for the best that I had to rerun it, as I would have resented to the existing play wear on a new guitar, and that I didn't get the exact config I wanted. looking forward to it and I'll post when it arrives.

  2. #2

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    Hey pass on guitar center and contact Pete and Nick Dubaldo at Dubaldomusic.com trust me it’ll be a great experience.
    Glenn |B)


    Sent from my iPhone using Tapatalk
    Silhouette Special SSS in Fuschia Sparkle (Hardtail) [1/01/2002] [1 of a kind from CLB]
    Silhouette Special HSS in Gold Sparkle (Hardtail) [7/12/2002] [Made for Matchbox 20]
    Albert Lee 3 MM90's in White Sparkle (Hardtail) [8/14/2001] [Just pure awesomeness]
    Albert Lee HH in Black Sugar (Hartail) [1/06/2011] [BFR]


    Like BP said in the Chapman video "You've got a room full of guitars, and no money!!"

  3. #3

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    There are many better places to shop than GC. They are really struggling right now -especially with CS.
    Greg

    2010 HH AL
    2001 MM90 AL

    Dr. Z Stingray
    Orange RV50
    Dr. Z DB4

  4. #4

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    Yeah, i rarely hear anything good about GC on the boards. Hit Dubaldo up or one of the other small indie dealers
    Albert Lee HH - White
    Cutlas SSS - Ivory White
    St Vincent - BFR Trans Gold
    American Vintage 59 Strat - Sherwood Green

  5. #5

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    +1 on Pete Dubaldo! !
    AL SSS BFR Pinkburst
    AL SSS Neptune Blue
    AL HH Starry Night
    AL HH Candy Apple Red
    AL MM90 Sparkle Turquoise

  6. #6

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    Your going to really enjoy that Cutlass when you get your replacement in.

  7. #7

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    Yeah, the only reason I'm sticking with GC is because they have a kick ass return policy and should any problems arise, I can simply return it to the store rather than deal with shipping.

    It certainly has been a frustrating experience and after checking with the manger today and seeing that nothing has been done, I am one phone call away from puling the plug. I await a call back in 15 minutes and will see what they say. Anymore excuses and I am done. It is getting absurd.

  8. #8

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    Sorry to hear that man. Let us know how you get on
    Albert Lee HH - White
    Cutlas SSS - Ivory White
    St Vincent - BFR Trans Gold
    American Vintage 59 Strat - Sherwood Green

  9. #9

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    Yeah, they had more excuses so I pulled the plug. If they were on their game, they would have thrown me a bone and offered some discounts to try and salvage the sale, but no such recompense was to be proffered.

    Anyhow, ended up going with another retailer that offered me a strong discount and still maintains a strong return policy. I hope the new one sets up as well as the previous one, as I have strong expectations of how a guitar of this price should play. A shame there were so may problems with the sale, as I would have liked to keep it, but i just can't condone paying new prices for a guitar that is used in all but name.

    Anyhow, I went with an HSS in black. Super excited, and I will post pics as soon as it arrives.

  10. #10

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    Tough customer!

  11. #11

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    Good call - think you made the right decision
    Looking forward to pictures
    Albert Lee HH - White
    Cutlas SSS - Ivory White
    St Vincent - BFR Trans Gold
    American Vintage 59 Strat - Sherwood Green

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