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Thread: Cutlass - wrong bridge pickup

  1. #1
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    Cutlass - wrong bridge pickup

    What to do now? Over a year ago I bought a Cutlass from an ebay shop. When I received the guitar I experienced positions 1 & 2 to have very low output and no bottom end. I delivered the guitar to a luthier and it appears that the guitar has been delivered with an incorrect pickup in the bridge width wrong polarity. Unfortunately, I did not find out of this until after the one year warranty Is it still possible to get the right pickup from Music Man? Annoying to have to pay for this...

  2. #2
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    The best bet is to contact customer service: Contact | Ernie Ball Music Man. They'll let you know what options you have.
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  3. #3
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    Hi, Lui! What country are you in and where did you buy the guitar? In much of Europe you have a legal minimum of two years warranty provided you bought from a European store. If that's the case, you should call the seller to have the warranty issue fixed.
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  4. #4
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    Quote Originally Posted by DrKev View Post
    Hi, Lui! What country are you in and where did you buy the guitar? In much of Europe you have a legal minimum of two years warranty provided you bought from a European store. If that's the case, you should call the seller to have the warranty issue fixed.

    I live in Norway, but unfortunately the guitar is bought on ebay from Canada.

  5. #5
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    Ah OK. Yes, you are out of warranty. In that case, as spychocyco said, contact customer service and they'll tell you what your options are.
    An Irishman in Paris...
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  6. #6
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    we dont know who did what with a used guitar
    Two requests, please
    Please contact customer service prior to posting instrument issues
    Please don't PM me
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  7. #7
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    Quote Originally Posted by Big Poppa View Post
    we dont know who did what with a used guitar
    Sorry I did not specify clearly. The guitar was bought new from a Canadian store on Ebay.

  8. #8
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    Did you try contacting the seller? I'd also do what was suggested and give CS a call. They might be able to help you determine if the pick ups are right or wrong.

    Good luck, Glenn |B)
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  9. #9
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    Quote Originally Posted by Lui123 View Post
    Sorry I did not specify clearly. The guitar was bought new from a Canadian store on Ebay.
    Stores are not allowed to sell new current production instruments overseas, hence the assumption that it was used. It's not just a Music Man thing, the same is true for many guitar brands.
    An Irishman in Paris...
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  10. #10
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    Quote Originally Posted by Lui123 View Post
    Sorry I did not specify clearly. The guitar was bought new from a Canadian store on Ebay.
    Were they an authorized Musicman Dealer? If may have been new/unused but that doesn't mean it came from an authorized dealer. What store did you purchase it from? Pretty much all MusicMan dealers do not export per their vendor agreement.
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