December 2019 BFR
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Thread: Cracked neck plate, really?

  1. #16

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    Quote Originally Posted by ohbugger View Post
    I would think that the threads in the wood would strip before the metal plate cracked, if someone torqued the screws too tight - oh man!
    Ditto!

    Sent from my VS995 using Tapatalk
    ---

    Luke 1 - Pearl Red
    Luke 1 - Pearl Blue
    Luke 2 - Pearl Purple
    Luke 2 - Black Sparkle
    Luke 2 - PDN Green Sparkle
    Luke 2 - BFR Trans Purple Quilt]
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  2. #17

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    if you crank on the plate it will crack...maybe not at first...also most times it is a plating crack not material crack. If we did something wrong we should get a chance to fix it.

    Johnny all those problems sort of surprise me....why didnt you give us a chance to fix it?
    Two requests, please
    Please contact customer service prior to posting instrument issues
    Please don't PM me
    Thanks

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  3. #18

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    Quote Originally Posted by Big Poppa View Post
    if you crank on the plate it will crack...maybe not at first...also most times it is a plating crack not material crack. If we did something wrong we should get a chance to fix it.

    Johnny all those problems sort of surprise me....why didnt you give us a chance to fix it?
    Thanks for offering Big Poppa =) Sincerely appreciate it. However, were I to send the afore mentioned instruments to the US and have them sent back would cost me a fortune in shipping fees, not to mention a mountain of paperwork as I am located in Europe. I certainly wish there was an easier way.

    As fas as the NOMAC is concerned, I had a conversation with Pete, and he in turn with Drew. Drew's adamant position is that it's not glue but part of the NOMAC time-worn finish. It's not though, and I am willing to bet a second NOMAC on that =)

    PS. I would definitely be satisfied with a 5A quilted maple top JP15 in Trans Black and an insane flame-figured neck, which I would pay for of course =D
    Last edited by johnnyboogie; 09-09-2018 at 05:10 PM.

    JPXI Cardinal Red G57082
    JP12 Cherry Sugar G59225
    JP12 7 Cardinal Red F29322
    MAJESTY Glacial Frost M08083
    MAJESTY Ferrari Rosso M07113
    ARTISAN MAJESTY 7 Rosso M04775
    NOMAC MAJESTY Timeworn Matte Silver M06246
    MAJESTY Charred Silver Sparkle M08237
    MAJESTY Dargie 3 M08360

  4. #19

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    Hi Guys. I'd have the same problem on my Mm Luke II.
    You can see some pictures at this dropbox link:

    How cani resolve it ?
    Can I send the guitar to MM? Can they paint the guitar again?
    This is my beautiful guitar signed by steve Lukather. If i can i want to resolve !! ;-)
    What do you think about it ?

    Thanks.
    Marco.
    Last edited by beej; 12-08-2019 at 09:01 AM. Reason: Removing link

  5. #20

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    Sorry- I can't let you post a random link to a zip file here, that could be anything. If you want to link to pictures, please do it directly.

    In terms of the problem- if it's just a plate cracking (which was the subject of this thread), there's no reason to paint the guitar. You can just get a replacement plate. Drop Daniel a line - customerexperience@ernieball.com.

  6. #21

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    Hi. ok, sorry.
    Cracked neck plate, really?-img_0182-jpg
    Cracked neck plate, really?-img_0185-jpg
    Cracked neck plate, really?-img_0186-jpg
    Attached Thumbnails Attached Thumbnails Cracked neck plate, really?-schermata-2019-12-08-alle-17-49-44-png   Cracked neck plate, really?-img_0183-jpg  

  7. #22

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    and the last picture...
    Cracked neck plate, really?-img_0188-jpg

    What do you think about it ?
    Thanks.

  8. #23

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    Did you buy this new or used?

    Glenn |B)
    Silhouette Special SSS in Fuschia Sparkle (Hardtail) [1/01/2002] [1 of a kind from CLB]
    Silhouette Special HSS in Gold Sparkle (Hardtail) [7/12/2002] [Made for Matchbox 20]
    Albert Lee 3 MM90's in White Sparkle (Hardtail) [8/14/2001] [Just pure awesomeness]
    Albert Lee HH in Black Sugar (Hartail) [1/06/2011] [BFR]


    Like BP said in the Chapman video "You've got a room full of guitars, and no money!! @ 6:00"

  9. #24

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    WHOA. What happened to that guitar? Looks like someone cranked so hard on the neck bolt that it cracked not just the plate, but the finish? And the other cracks? Dang that thing looks worse than Steve Morse's #1, which survived being played out in the rain numerous times.

    As for neck plates, yes, of course they can crack. most have a beveled edge for the screw head to go in, which makes the material a bit thinner in that area, so if you really crank down o it, you can start a crack.
    2007 Stingray 5 HS Cherry Burst / Maple FB / 3 Band EQ / Ceramic Pickups
    2012 Stingray 5 H Pearl Blue / Rosewood FB / 3 Band EQ/ AlNiCo Pickup
    2012 Steve Morse Morse Blueburst / Rosewood FB
    2012 Luke III SSH Vintage Sunburst / Rosewood Neck

  10. #25

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    I had the exact same issue on my Silhouette Special. I probably over-tightened it at some point. I contacted EBMM and they were able to make and ship me a new one within a decent time frame.

  11. #26

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    looks like somebody tightened all the screws and the pot like hell and cracked the paint.....never had that on a factory new one - and sold a lot
    Mick
    EVH transblack 1995 slightly faded
    Silhouette transteal 1994 (updated with a compensated nut!)


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    Landshut/Germany
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    "We offer extremly high quality & extremly low prices! - Pick one!"

  12. #27

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    Quote Originally Posted by GWDavis28 View Post
    Did you buy this new or used?

    Glenn |B)
    New. :-(

  13. #28

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    Quote Originally Posted by tbonesullivan View Post
    WHOA. What happened to that guitar? Looks like someone cranked so hard on the neck bolt that it cracked not just the plate, but the finish? And the other cracks? Dang that thing looks worse than Steve Morse's #1, which survived being played out in the rain numerous times.

    As for neck plates, yes, of course they can crack. most have a beveled edge for the screw head to go in, which makes the material a bit thinner in that area, so if you really crank down o it, you can start a crack.
    Hi. When the paint dried, stretched. Not cranked hard on the neck bolt, never. :-(

  14. #29

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    Hi Guys. Thanks at all.
    This is my guitar from 2003. I buyed it new. No one never touched the guitar in many years... I clean it and change strings myself. I never touch the screws, i never needed it.
    Time pass and the years go quickly. The paint dried and stretched.
    I wrote to EEMM i'm waiting for a answer. :-)

  15. #30
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    Daniel is offline Ernie Ball, Inc. Ernie Ball Customer Service

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    Quote Originally Posted by marcobenassi View Post
    Hi. When the paint dried, stretched. Not cranked hard on the neck bolt, never. :-(
    Hi Marcobenassi, I'm sorry to see that you're having issues with the paint on your guitar. It looks like the screws were over tightened and the guitar's finish cracked over time. Unfortunately, we do not offer refinishing services through the factory. Our recommendation is the find a local luthier who specializes in refinishing services.

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