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Thread: Game Changer Web App Problems

  1. #1

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    Game Changer Web App Problems

    Is it just me or is this app broken? I've never been able to figure out how to store banks or retrieve banks. Those features seem either very counterintuitive or broken. Today, it seems like the whole app has gone haywire. Unfortunately the tutorial video doesn't help, as it is for a previous version and doesn't cover everything anyway.

    If you understand it, I would sure appreciate some help.
    Last edited by BillLorentzen; 10-05-2018 at 04:39 PM.

  2. #2

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    What browser are you using?
    "Do you want me to start this song too slow or too fast?"

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  3. #3

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    Chrome, win 10

  4. #4

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    Chrome warning that web app will soon become unsupported

    Not able to get to my guitar and confirm until tomorrow. But if I remember correctly, other web browsers still work fine, chrome can be spotty though.

    Any Ernie Ball mad scientists know the real answer?
    "Do you want me to start this song too slow or too fast?"

    Armada, Gamechanger reflex, Y2D, JP6, Steve Morse, 25th Anniversary Reflex
    4 Stratocasters, RG3120, Variax, Yamaha S90XS, Hammond XK-3c

  5. #5

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    It has likely been dropped and the web app orphaned.
    I believe every guitar player inherently has something unique about their playing. They just have to identify what makes them different and develop it. EVH

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  6. #6

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    If I recall correctly, Chrome was always an issue. The way Google coded the browser after the game changer app was developed made it not work. Firefox and Safari should work fine. Also note that some cables cause problems too. The one that came with the guitar always works but third party cables can be hit and miss. (Why, I do not know).
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  7. #7

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    Chrome is the only browser that does work.

    I've got some saved settings that are accessible from my profile but we will look into why you are not able to save and access your settings.
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  8. #8
    WillyD's Avatar
    WillyD is offline Ernie Ball, Inc. Ernie Ball Customer Service

    User Info Menu

    Hello, the web app is working using chrome, here are the procedures to save a preset, bank and locate the settings in the library

    Procedure to save a preset

    1. Log in
    2. Select Instrument menu
    3. Select bank (A,B,Z)
    4. Create desired setting using grid
    5. Name setting by clicking properties, located at the upper right side of setting, apply name to edit properties pop-up window
    6. Save to library by clicking Save to Library, then name file in the Save as pop-up window

    Procedure to save bank

    1. Select bank
    2. Name bank by clicking properties, located at the upper right side of setting, apply name to edit properties pop-up window
    3. Save to library by clicking Save to Library, name file in the Save as pop-up window

    Find preset
    Now you can select "View & compare Instrument & library" or "View and compare Library" menus
    At the top of page you will see: categories > User > Banks
    Choose " User"
    Now you can view the bank and setting(s) you have saved

    If you have any questions please email me billy@ernieball.com or call (866)823-2255 x 126
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