Gifts for guitarists
Results 1 to 7 of 7

Thread: Need help with Schaller tuner replacement ASAP please.

  1. #1

    User Info Menu

    Need help with Schaller tuner replacement ASAP please.

    Hello EB Friends:

    This is Byron Nemeth.

    I just received my John Petrucci Majesty Monarchy 7 in Royal Red (Serial Number: M10429) and the Schaller tuner for the Low B (only) is not working at all, since this guitar is under Warranty how can a I get a replacement ASAP? Getting ready to tour and I need to get this fixed right away.

    Can someone from EB on this forum help please?

    And sending the guitar back is not an option because I need to to play it now for the tour thatís coming up.

    And yes I did register the guitar for warranty with Ernie Ball thru the website already on the first day if that can help.

    Appreciate any help

    Guitar Lessons Phoenix & Scottsdale Official Website 480.209.5309

  2. #2

    User Info Menu

    What do you mean "not working at all"? You can't turn the tuner. The lock doesn't work? If it's the tuner, try using a small flathead screwdriver to loosen the screw. In my experience, Schallers are tight from the factory and I adjust pretty much all of mine.

    Your best bet, however, is to call EB support and they can advise you on the best next step.
    '14 GC HSHP
    '14 ASS Semi HHP - Black Cherry Burst
    '14 ASS Semi MM90 - Honey Burst
    '16 Axis - Trans Gold Quilt

    Fractal AX-8
    Bad Cat 2x12
    Seymour Duncan PowerStage 170
    Headrush FRFR-112

  3. #3

    User Info Menu

    Give them a call. Link in my signature. Presumably this is something simple.

  4. #4

    User Info Menu

    Just call customer service directly. I had this happen once years ago. They simply mailed one to me I installed it and no more issues.

  5. #5

    User Info Menu

    EB Customer Service can be reached at 866-823-2255
    Have you got G.A.S. for another EBMM???
    Visit the all new! <--- My Store --->DuBaldo Music on Facebook & on twitter
    Do you want to TRADE your used EBMM in for a NEW one? -- Email me for details! <--- My email <--- My band

  6. #6

    User Info Menu

    What exactly is the issue you're facing? I was changing the strings on my brand new Stingray RS yesterday and had a little panic attack when the locking mechanism (the locking ball itself) in one of the tuning heads (low E string) didn't move or retract when I unscrewed the lock on the back. Turns out that it's a spring loaded mechanism and all I had to do was to use the end of the new string to push the ball head within the tuning head down. Not sure if this is the issue you're having, but hope this helps.

  7. #7

    User Info Menu

    Thank you everyone. EB Customer Service took good care of me, appreciate all the advice from everyone, thanks so much!

    Byron Nemeth

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
Ernie Ball Forums