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Thread: Where Can I Get a New Bridge Saddle for Cutlass HSS?

  1. #1

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    Where Can I Get a New Bridge Saddle for Cutlass HSS?

    I bought a 'mint' Cutlass HSS off of Reverb which came today. The action when I got it was 3/32" on low E and 4/32" on high E. While trying to adjust each of the saddles came to discover that one of the screws on the saddle on the high E is stripped. The 1.5 mm hex wrench just spins, and the screw won't turn. And the next size up wrench won't fit. I also think the screws themselves for this saddle are completely wrong. They appear to be too long. If you see the attached photo, one side of the saddle is very low, but the screw is high. It's as if the screws for the middle saddle are present in this one. I think the high E screws are higher than the G ones. I have another Cutlass, and my high E saddle is very low, and there I contacted the seller, but not sure what that will do.

    A closeup of my saddles

    Is there any way to purchase a saddle and the two screws from EBMM? How does one go about asking for this? And, if they do make them available, I'm a bit unsure how to get the saddle replaced. I see that there is one screw visible when you take the back plate off. Is that the only screw holding the silver cover over the bridge?

    A little frustrated.

  2. #2

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    You should contact them directly. They'll figure this out for you.

    JPXI Cardinal Red G57082
    JP12 Cherry Sugar G59225
    JP12 7 Cardinal Red F29322
    MAJESTY Glacial Frost M08083
    MAJESTY Ferrari Rosso M07113
    ARTISAN MAJESTY 7 Rosso M04775
    NOMAC MAJESTY Timeworn Matte Silver M06246
    MAJESTY Charred Silver Sparkle M08237

  3. #3

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    ya - contact customer service via Contact | Ernie Ball Music Man or call 866-823-2255.

    you can fax too but I doubt that's your preferred means of communication

  4. #4

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    Thanks @johnnyboogie. I will do that. Not sure why I didn't think of that...

  5. #5

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    I've got a bunch of them available as well, my email is below
    Have you got G.A.S. for another EBMM???
    Visit the all new
    https://DUBALDOMUSIC.com! <--- My Store --->DuBaldo Music on Facebook & on twitter
    Do you want to TRADE your used EBMM in for a NEW one? -- Email me for details!
    pete@dubaldomusic.com <--- My email
    www.YELLOW9.com <--- My band

  6. #6

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    Anytime!! E-mail Pete actually. He will set you up even faster since he has them stocked.

    JPXI Cardinal Red G57082
    JP12 Cherry Sugar G59225
    JP12 7 Cardinal Red F29322
    MAJESTY Glacial Frost M08083
    MAJESTY Ferrari Rosso M07113
    ARTISAN MAJESTY 7 Rosso M04775
    NOMAC MAJESTY Timeworn Matte Silver M06246
    MAJESTY Charred Silver Sparkle M08237

  7. #7

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    The screws themselves are generic. You could probably walk into a local music store and buy a bunch. Good to have them handy in different sizes.

  8. #8

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    Thanks for the feedback everyone. I ended up returning this guitar as the seller on Reverb had a good return policy. I sent them pics and they covered all return shipping and no restock fee.
    I was a little afraid of the whole process of removing the bridge, as I'm fairly inexperienced at things beyond basic adjustments. Just afraid I'd screw something up, and kick myself later. I'd rather practice something like that on a less expensive guitar.
    Still looking to add a Cutlass HSS at some point...

  9. #9
    Daniel is offline Ernie Ball, Inc. Ernie Ball Customer Service

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    Hi Weezerfan,
    It looks to me like someone swapped your high E and G saddles. If you ever have questions on ordering parts feel free to contact me at customerexperience@ernieball.com.

  10. #10

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    Thanks Daniel. Yeah, I was suspicious that was the case. Very odd. Thanks for the feedback.

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