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Thread: Majesty high E string bends - fret contact

  1. #16
    Daniel's Avatar
    Daniel is offline Ernie Ball, Inc. Ernie Ball Customer Service

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    Quote Originally Posted by Etudica View Post
    FYI I had the exact same symptoms happen to me last week after doing a routine setup on my JP15-7. Everything was 100% fine but then I noticed bends of +1 or more on the high E would die out like you described. It turned out to be a defective string the same as you discovered. In my case, I discovered that the brand new string (standard super slinky 9s) was defective at the ball end. Slapped on a new set and all is good.
    Hi Etudica,
    Sorry to hear that you had an issue with your Ernie Ball strings! Shoot me an email at customerexperience@ernieball.com and I'll make it right.

  2. #17

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    Quote Originally Posted by Daniel View Post
    Hi Etudica,
    Sorry to hear that you had an issue with your Ernie Ball strings! Shoot me an email at customerexperience@ernieball.com and I'll make it right.
    Thanks Daniel. Just to be clear, I wasn't knocking EB strings at all. Instead I was just trying to convey that this type of fluke can happen even if you are using quality strings and not some cheapo set.
    Current EBMM Guitars:
    2012 JPXI-7
    2014 JP6 BFR Koa
    2018 Valentine
    2018 JP15 BFR Eminence Purple

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  3. #18

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    A Different Take on the "Fretting Out" Issue

    I have this same problem with my brand-new EBMM Majesty. But it's not a string issue, it's a bridge issue. The way the bridge is designed, both the top and bottom saddles are pushed away from the middle saddles. When I drop the bar down, the high E string moves to the top of the saddle as shown. Then when I bend the string up past the last 12 frets, the string touches the edge of the saddle in front of the contact point, causing the "fretting out" sound. I have to manually push the string down to the middle of the saddle... but when I push the bar down to bring the guitar back in tune, the string works its way back to the top of the saddle and the "fretting out" begins again. I don't see any fix for this, aside from filing a slot in the contact point of the saddle. But correct me if I'm wrong here... won't that damage the piezo in some way? Or at the very least, affect tuning stability?

    Is there any fix for this? I hate that I'm having this issue on a $3500 guitar.
    Attached Thumbnails Attached Thumbnails Majesty high E string bends - fret contact-img_0826-jpg  

  4. #19

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    Is the saddle not level? That's all I can think of which would cause that. The heads of the little hex screws look like they have been adjusted (slightly scuffed). Make sure each screw is adjusted until the saddle is level. Then, when adjusting saddle height turn both screws the same amount so the saddle remains level. It also looks like there is a small kink in the high E saddle just to the right of the right screw, which is odd if the guitar is brand new. It looks like someone was wrenching on the saddle and damaged it.

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