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Thread: Body neck gap

  1. #16

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    Quote Originally Posted by beej View Post
    I realize English isn't your first language, but it's hard to understand exactly what the problem is.

    You're talking about an old guitar- who knows what's been done to it, or what the exact problem is (since we don't have a picture of the neck cavity). If there's a ridge, gap, etc., you can likely have it fixed by a luthier so there's better contact. It's not rocket science. But again, I would contact Music Man first and ask their opinion.

    You've mentioned an "error in the ratio" of another guitar. I have no idea what that means. Whatever the problem was, it's also the sort of thing that should have been addressed with customer service.

    Anyhow ... should you keep the guitar? That's the question, right? Forgetting about the gap, what does it play like? Do you like the sound of it? That's really all that matters. Whether the neck has a gap in the pocket or not isn't really a big deal, honestly. And again, that can be fixed if you don't like it. So decide whether you like the guitar and keep it. Or not.
    yes i am from italy, sorry for my bad english

    I told my experience with two new instruments that had problems, a luke 3 with the wrong ratio, ratio I mean the ratio of the fingerboard, in the luke the ratio is 12, in the one I bought the ratio did not exist, it was a slanted line instead of a curve, I pointed out this with a photo of the ernie ball support, their answer was: sometimes it happens........, I was expecting a better answer, all here,
    another luke 3 instead they had the wrong two points of attack of the bridge, they were not in line, one more ahead than the other, now this has happened to me on this used luke dargie and for this reason I wanted to talk just to understand if it had happened to someone else, for me who am a lover music man is a regret find so many instruments with errors, new or used, in my case the luke dargie is perfect but there is an error in the realization, as you say, I have to understand if it can go well for me or not, I am sorry because it would be the third music but n I send back, it's a record.

  2. #17

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    Your English is much better than my Italian! No apology necessary.

  3. #18

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    Can you post a picture of the issue with the bridge you are talking about? Are the Saddles out of line? Or the bridge studs?

    Also can you post a picture of the "dimple" in the used Dargie? Again it's very possible that someone did something to it in the 10 years since it was made. I have 4 EBMM instruments, 1 was purchased new, one was almost new, and two used. None of them have had any problems such as this, and all the problems they did have were setup issues and worn parts.
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  4. #19

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    Quote Originally Posted by tbonesullivan View Post
    Can you post a picture of the issue with the bridge you are talking about? Are the Saddles out of line? Or the bridge studs?

    Also can you post a picture of the "dimple" in the used Dargie? Again it's very possible that someone did something to it in the 10 years since it was made. I have 4 EBMM instruments, 1 was purchased new, one was almost new, and two used. None of them have had any problems such as this, and all the problems they did have were setup issues and worn parts.
    I returned to the shop, the guitar that had the off-line bridge, it had one of the two pivots further forward so the bridge was tilted, it was a new Luke 3, as I bought and returned a Luke 3 with a wrong fingerboard.
    You see the dimple of the Luke dargie used in the photo I inserted, I removed the neck and everything is in order, as soon as I can i disassemble it again and send the photos, again, the Luke dargie is OK, bridge, neck, saddle, action, sounds good, has only this lack of adherence between the two parts.

  5. #20

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    fretboard ratio = fretboard radius (I think).

  6. #21

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    Quote Originally Posted by Mace13 View Post
    fretboard ratio = fretboard radius (I think).
    yes, thank you

  7. #22

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    I'm sorry, but I have a hard time imagining that a Luke neck would have the wrong fretboard radius. And I'm certain that sort of mistake would be taken care of by customer support.

  8. #23
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    Daniel is offline Ernie Ball, Inc. Ernie Ball Customer Service

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    Quote Originally Posted by Guitarchris View Post
    I returned to the shop, the guitar that had the off-line bridge, it had one of the two pivots further forward so the bridge was tilted, it was a new Luke 3, as I bought and returned a Luke 3 with a wrong fingerboard.
    You see the dimple of the Luke dargie used in the photo I inserted, I removed the neck and everything is in order, as soon as I can i disassemble it again and send the photos, again, the Luke dargie is OK, bridge, neck, saddle, action, sounds good, has only this lack of adherence between the two parts.
    Hi Chris,
    Thanks for letting us know about these issues you've been having with your Ernie Ball Music Man instruments. It's always good for us at Ernie Ball Music Man to get this feed back from our customers.
    The Dargie Luke in your possession is a used instrument so it's hard to say why there could be a gap in the neck pocket as we don't know the history of the instrument or how it was cared for. It could be that someone sanded the pocket, or that they simply stored it improperly and the wood shrank. It's impossible to tell without having the guitar in our possession.
    For the Luke with the incorrect fingerboard, all of our guitar necks are swung, fretted, and finished by hand before getting to final setup. The guitars then go through three inspections before leaving the factory. Although, it is possible for us to make mistakes, it's highly unlikely that a guitar would have left the factory with a neck with no radius. Please shoot me an email at customerexperience@ernieball.com so we can get some more details on this from you. If we have a brand new guitar with a bad neck out on the market, we want to get it back and make it right. Thanks again!

  9. #24

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    Quote Originally Posted by Daniel View Post
    Hi Chris,
    Thanks for letting us know about these issues you've been having with your Ernie Ball Music Man instruments. It's always good for us at Ernie Ball Music Man to get this feed back from our customers.
    The Dargie Luke in your possession is a used instrument so it's hard to say why there could be a gap in the neck pocket as we don't know the history of the instrument or how it was cared for. It could be that someone sanded the pocket, or that they simply stored it improperly and the wood shrank. It's impossible to tell without having the guitar in our possession.
    For the Luke with the incorrect fingerboard, all of our guitar necks are swung, fretted, and finished by hand before getting to final setup. The guitars then go through three inspections before leaving the factory. Although, it is possible for us to make mistakes, it's highly unlikely that a guitar would have left the factory with a neck with no radius. Please shoot me an email at customerexperience@ernieball.com so we can get some more details on this from you. If we have a brand new guitar with a bad neck out on the market, we want to get it back and make it right. Thanks again!
    hello, thanks for your reply, I can say that there are no signs of abrasions, the paint on the edge is intact, the writing in the wood is intact, an expert technician see the instrument and confirms to me that the proportion is really different of the base and this pocket is created at the edges while it is perfect on the inside, however if it is solved by simply returning the instrument to the shop, it is only for me who have 6 music man, it is a blow to the heart to find 3 instruments below with problems, two new ones. patience, I really liked the dargie but you see it wasn't destiny.

  10. #25

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    Quote Originally Posted by beej View Post
    I'm sorry, but I have a hard time imagining that a Luke neck would have the wrong fretboard radius. And I'm certain that sort of mistake would be taken care of by customer support.
    I found a photo of the neck, it was a beautiful luke3 new with a beautiful bird eyes maple neck, but here you can see the bad proportion between the high strings area and the low strings, obviously we talk about details, but for those who are looking for the maximum confidence with the guitar this is a problem, obviously it was possible to compensate a little with the regulation of the saddles, however it was difficult to find a good balance, for me.Body neck gap-img_20190414_110041-jpg

  11. #26

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    Quote Originally Posted by Guitarchris View Post
    hello, thanks for your reply, I can say that there are no signs of abrasions, the paint on the edge is intact, the writing in the wood is intact, an expert technician see the instrument and confirms to me that the proportion is really different of the base and this pocket is created at the edges while it is perfect on the inside, however if it is solved by simply returning the instrument to the shop, it is only for me who have 6 music man, it is a blow to the heart to find 3 instruments below with problems, two new ones. patience, I really liked the dargie but you see it wasn't destiny.
    Body neck gap-20190920_133540-jpgBody neck gap-20190920_133550-jpgBody neck gap-20190920_133702-jpgBody neck gap-20190920_133620-jpgBody neck gap-cjrbmvtc4qrppmky38x3-jpg

    here some pictures of dargie used excelent condition, is very sad and difficult to me return it :-(
    Last edited by Guitarchris; 09-21-2019 at 02:33 AM.

  12. #27

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    Idiots question:
    Is it possible to slightly deepen the holes in the neck for the screws and pull the gap shut that way, then compensate with bridge / saddle height?
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  13. #28

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    At this point, I think we're just beating a dead horse here.

    The guitar in question is old, and this is/was an issue that can likely be fixed very easily. You're not buying the guitar, so it doesn't matter any more.

    As for the other neck issue mentioned, I think we're still pretty light on details. Daniel from Music Man has offered to help and has asked for details. If you want to pursue this any further, you should just contact him directly.

    And with that, I'm going to close this one.

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