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Thread: My Piezo system doesn't work after a couple of months

  1. #1

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    My Piezo system doesn't work after a couple of months

    I've had this guitar for a couple of months now and I love it, but the piezo system doesn't work anymore, anytime that I turn it on no sound comes out. I've tried changing the batteries along with making sure the guitar is in mono but it still doesn't work.

    Is there something I'm missing?

  2. #2

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    Ok, so for starters, what year and model of guitar do you have?
    2007 Stingray 5 HS Cherry Burst / Maple FB / 3 Band EQ / Ceramic Pickups
    2012 Stingray 5 H Pearl Blue / Rosewood FB / 3 Band EQ/ AlNiCo Pickup
    2012 Steve Morse Morse Blueburst / Rosewood FB
    2012 Luke III SSH Vintage Sunburst / Rosewood Neck

  3. #3

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    It's an Ernie Ball Red Sunrise Majesty and it was made June 4th, 2019 according to the database.

  4. #4

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    Contact customerexperience@ernieball.com and let them help you out.

  5. #5

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    I tried that but I haven't gotten an answer for almost a week now. Is it supposed to take that long? I did it on the Music Man page since the Ernie Ball page said to use that customer service if the problem was with a Music Man product.

  6. #6

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    Very unusual to not get a response let alone wait a week for one unless their response went to a spam folder. If you are here in the usa id call them.
    2012 Fender American Special Tele sunburst w emg sas
    2007 EBMM JP6 Mystic Dream w/piezo, matching headstock, dot inlays (thanks Pete D)
    2005 Parker Nitefly Trans red
    2002 EBMM Axis Sport Trans gold, hum/hum, matching headstock, trem (thanks Mike Z)
    1984 custom Parts-O-Caster Strat Black w emg sas
    1976 Gibson 335 in sunburst

  7. #7

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    Did you email the address above? Or just the form on the site?

    Daniel at that email address can help you out.

  8. #8

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    Did you email the address above? Or just the form on the site?

    Daniel at that email address can help you out.

    But yeah, I would call as well.

  9. #9

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    I think I'm just gonna straight up call them since I get neither a response from the form or the email. I'm guessing I'm just an outlier because I don't think the customer service is bad since it's Ernie Ball. Can you still call them if you don't live in the US?

  10. #10

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    Yes. But - before you do- is this a new guitar still under warranty? If so, you should take it to your store/dealer and let them sort it out, since that's their responsibility.

  11. #11

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    I would have to send it to the US since I bought it from a guitar stores website on Reverb. They did say that it was under warranty and it was brand new as well.

  12. #12

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    Ah, ok. Well then you'll have to deal with MM directly.

  13. #13

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    By original purchaser, does that mean that I get like a piece of paper that says I'm the owner of the guitar? I think I got something like that but I would have to look for it if that's the case.

    Edit: Nvm, I found the warranty registration, I just haven't filled it out. I'll get right on getting registered.
    Last edited by patr7404; 10-01-2020 at 02:08 AM.

  14. #14

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    What matters is where you bought it. If you're outside of the US and buy from a local dealer, they take care of any warranty issues. In your case the warranty is still valid, however you have to ship it to the US to have it repaired (assuming that's what it requires).

    Hopefully there's an easy solution they can walk you through at some point.

  15. #15

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    I would definitely contact the reverb store you bought it from, as they will need to be your point of contact first if there is a warranty issue. I hope they were an actual MM dealer, and not a shop that ended up with a new EBMM because someone bought it, never used it, and sold it to them.
    2007 Stingray 5 HS Cherry Burst / Maple FB / 3 Band EQ / Ceramic Pickups
    2012 Stingray 5 H Pearl Blue / Rosewood FB / 3 Band EQ/ AlNiCo Pickup
    2012 Steve Morse Morse Blueburst / Rosewood FB
    2012 Luke III SSH Vintage Sunburst / Rosewood Neck

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