Ernieball dealer sucks here in Phillipines!

**Gerones** · 10-19-2009, 05:49 AM

I always want to use the 0.09 gauge strings but whenever I try to get the RPS I always get the "Rusty" #1 #2 & #3 strings... I thought it's just not my luck.. that happened last year I tried to go to their branches but still the same all of their stocks of RPS are rusty,so I pass to RPS, but now I want to use RPS coz I got my LUKE but sad to say...it happened again, we had a show & I need to replace my strings so I send a guy to buy a 3 sets of it & all I got is a "rusty #1.2.3 RPS"!!! good thing I have a reserve 1 set for my Godin guitar....

Do you think it's in the type of the string or it's the JB music store handling problem?

I'm so upset at that moment..........

They don't even have MusicMan but they say that they are the best music store........

**TheStiffness** · 10-19-2009, 06:17 AM

Hi Gerones,

Send me an email: Nathan@ernieball.com - we'll sort this out for you!

I look forward to hearing from you!

Nathan

**Gerones** · 10-20-2009, 01:16 AM

Thanks Nathan! now I feel good what you said on your email! I just wish that customer service here would be like what you have on your country...

Here in our country when you enter a music store:

Store manager/att.: Good day! may I help you?
You: how much is that guitar etc...?
Store manager/att.: oh! that's expensive!
You: What?!!!! What kind of answer is that.........

Very poor.... & if you want to test an instrument, it feels like they don't want you to touch anything, Huh!!!

**TheStiffness** · 10-20-2009, 07:26 AM

Originally Posted by Gerones

Thanks Nathan! now I feel good what you said on your email! I just wish that customer service here would be like what you have on your country...

Here in our country when you enter a music store:

Store manager/att.: Good day! may I help you?
You: how much is that guitar etc...?
Store manager/att.: oh! that's expensive!
You: What?!!!! What kind of answer is that.........

Very poor.... & if you want to test an instrument, it feels like they don't want you to touch anything, Huh!!!

Hi Richie!

Thanks for expressing your concerns - I'll relay them to our distributor in the Philippines.

Be on the look out for a brand-new shipment of Music Man instruments!

**teokiatuan** · 10-20-2009, 05:47 PM

Nathan is da bomb

**redeleon** · 10-25-2009, 02:42 AM

I have to agree with teokiatuan,

Im also from the Phil. customer relations and service here are very poor,
I also experienced the same string set issue.

**eyecandy** · 11-03-2009, 04:00 AM

I recently got a set of Ernie ball extra slinky's but they were good... the bad thing is I can't find any flatwound strings or stainless strings in the PH..

**Gerones** · 11-06-2009, 01:50 AM

Haha! So you're a victim also.... Now they don't have a stock of RPS 9-42 & super slinky 9-42... not only that, I asked a guy from JB,
"Do you have a Ernieball string cleaner?"
JB: no we don't have a string cleaner even in our branches...

I have no choice but to buy planet waves......................

**eyecandy** · 11-06-2009, 05:33 AM

I asked for a fretboard conditioner the other day.. they said no stocks available.. no earplugs, no etc... i could even find lighter gauge strings..

**TheStiffness** · 11-06-2009, 07:52 AM

Hi guys,

Thanks for the updates. I'm in touch with JB, so be on the look out for more, great EB products!

Cheers!

**Gerones** · 12-22-2009, 07:25 PM

Nat,

look what I got today!

I think this is the first set you sent, so there's 2 more sets to arrive!... actually I never expect it anymore since it was so very late than I expected it'll arrive...
by the way Thank you so much, Nat!
I owe you,Man!