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Thread: Rusty Cobalt Flats

  1. #1

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    Rusty Cobalt Flats

    Hi there.

    ped here - owner of Basschat.co.uk

    I posted on my forum about this but thought Id ask here too.

    I bought some Cobalt Flats in March and they appeared very rusty by mid June. No gigs, just minimal playing at home.

    I emailed Stringsandthings (UK distributor) and they sent me a new set. Great. But the new set were rusty in appearance right out of the pack. Both sets sound OK but look rather odd.

    So I suppose my question is - is this normal? Its very disappointing as I like the sound of the strings.

    I was under the impression that Cobalt isnt ferrous but Ive also read Mr.Ball mention a protective layer on the strings. So which is it? And why are mine rusty?
    Attached Thumbnails Attached Thumbnails Rusty Cobalt Flats-d43b73aa-c2db-4086-80f6-3ce44e4fb70d-jpg   Rusty Cobalt Flats-65bf5e53-9dc6-4504-aba8-e6ed63e54a3f-jpg  

  2. #2

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    I'd go to the source- email the customer service folks at EB directly and ask them about it. (Link in my signature.)

  3. #3

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    Customer service was incredibly helpful when I had a problem with them. Never seen or heard of them rusting though

    StingRay 4HH. SapphireBlack.2006
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    Bongo 4H. Sapphire Black. 2005
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  4. #4

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    Thanks. The distributor said I’ve just been unlucky and have opened another pack and inspected them before sending them in to me. Third time lucky I hope. I’m still interested to know how this can physically happen but doubt I’d get any joy from EB on that front. Maybe they can reply here - as I say I saw Mr Ball mention a coating here which sounds weird.

  5. #5

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    In my experience, the EB folks have been very diligent about following up on QA issues like rust, breakage, etc.

    I would contact them directly and let them help you.

  6. #6

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    Thanks, I'll do that if the new set go rusty for sure!

  7. #7
    Daniel is offline Ernie Ball, Inc. Ernie Ball Customer Service

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    Quote Originally Posted by Ped View Post
    Thanks, I'll do that if the new set go rusty for sure!
    Hi Ped,
    Happy to hear your local distributor took care of you. If you're still having issues, please shoot me an email at customerexperience@ernieball.com and I'll help you out.

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