Off Topic: I am blown away... (in a good way!)... a thank you.

[Warthog]

I have to write this post because I am absolutely Blown Away by the amazing way that EB MM treats their customers. All of my dealings with the company so far have resulted in having my jaw drop at the level of service I was provided and how they actually "care" about me as a customer.

My experience with EB MM Customer Service has been over some very minor issues and every time, they worked with me until the issue was resolved. Even when I have a small upkeep question, I email it in, and in no time flat, the question is answered... and to top it off, I live in Europe!

I can see how everyone here is so proud to own their guitars and feel as if the company is proud that we own the guitars that they build.

It's strange, I have never look at a guitar like I look at my JP6. I don't just see a great guitar of wood, electronics and strings like I do my other guitars, I see a history and legacy, a professional grade instrument, a comitment to quality and pride in doing a good job. I see something that I can trust and I feel secure in the knowledge that if something goes wrong that there will be someone to answer my questions and actually care about getting me the right answer.

When I read the online posts from all of us and the responses from BP and the team, I can tell that EB MM is proud to have us own the guitars they build and that's why they share so much about the building process and designs... for me, it gives me a connection to this instrument like no other.

Of course one might think that, that this is all part of a brilliant marketing scheme to get us to buy into the emotional side of the product and buy more, but I don't even think the smartest strategist could put together a program that is filled with the true and sincere desire to make the customer happy that is so easy for EB MM to do.

So thanks to EB MM believing in what they do.

PS...wow... just read what I wrote, sounds cheezy, but it's True! I think if BP wrote a book on developing Customer Relationships that it would be required reading at all the major Business Schools... call it, "Play my Bass... developing customer relationships note by note".



This will be mine one day!

[Slingy]

It's fun to have a chat with staff and pick their brains about stuff. I imagine this happens at alot more companies then we think. People do care about their products and their customers for the most part I believe. But good designers/engineers are not so easy to come by. EBMM seems to have the whole package.

[robelinda2]

Yes thats the way to do it, make sure our kids know good guitars form an early age!

[Big Poppa]

You know companies try it as marketing but you have to tow the weight....You figure out really quick if its real by the staying power. Its 526 in the morning and I dont think there is a marketing consultant that could get me to do anything before the newspaper gets delivered.

I got it form my dad....he cared about details. He cared about the player. He cared about the customer and I get the honor of creating in a space that he left us.....

[paranoid70]

But good designers/engineers are not so easy to come by.

OFF Topic. I don't work for EBMM, but I see the word "engineer" and feel the need to reply. :

I guess that the above statement is true. I like to consider myself a good Design Engineer. I have worked with several engineers over the years, and it's true that not every one "gets it". Most folks know the science but when it comes to delivering product the customers will be happy using, well that takes a lot more work.

What I have found is that most people want consistency. They want to know that when they get something, it is going to work the way the expect it to - just like the last one.

[whitestrat]

Even when I have a small upkeep question, I email it in, and in no time flat, the question is answered... and to top it off, I live in Europe!

You think that's something? I live in Singapore. Halfway round the globe. And they sorted out a dodgy piezo saddle for me, no questions asked!!!!!!

[Warthog]

It's fun to have a chat with staff and pick their brains about stuff. I imagine this happens at alot more companies then we think. People do care about their products and their customers for the most part I believe. But good designers/engineers are not so easy to come by. EBMM seems to have the whole package.

Slingy, you are probably right... but truth be told, I rarely come accross this kind of company and I have been dissapointed so many time when dealing with other companies over relatively simple issues...

It is refreshing to experience this kind of customer appreciation.

BTW - Rob, Tom is looking Great!!!