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  1. Replies
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    Earlier this year, it did receive and update to...

    Earlier this year, it did receive and update to its colors as well as the roasted neck and stainless steel frets.
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    Hi there, We currently have no plans to expand...

    Hi there, We currently have no plans to expand the Sterling bass line. However, there is always the possibility of more Sterling models in the future. Keep an eye on our social media channels for...
  3. I can say that having the option to blend that...

    I can say that having the option to blend that pickup in can be very useful. Especially if you want to run the neck and bridge pickups at the same time. It's just another great tone option that you...
  4. Question: Hi Gouzou, Welcome to the forums! All of our...

    Hi Gouzou,
    Welcome to the forums! All of our guitars and basses utilize a single action truss rod with no carbon reinforcement. However, all of our truss rods are accessible and adjustable without...
  5. I do! How can I help you?

    I do! How can I help you?
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    That is the factory specification. We don't fret...

    That is the factory specification. We don't fret the strings at the last fret. We set the string action to 3/32s above the 12th fret and then measure the pickup height to the bottom of the G and E...
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    The StingRay Classic pickup should measure 6/32's...

    The StingRay Classic pickup should measure 6/32's from the bottom of the G and E strings. If you feel like your bass isn't working as it should, feel free to shoot me an email at...
  8. Glad to hear that you're loving your new guitar. ...

    Glad to hear that you're loving your new guitar. Welcome to the Ernie Ball Music Man Family!
  9. Replies
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    Hi there, Sorry to hear that you're having...

    Hi there,
    Sorry to hear that you're having issues with your St Vincent. Shoot me an email at customerexperience@ernieball.com and I'll help you out.
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    Help: Unfortunately, we don't use service centers. ...

    Unfortunately, we don't use service centers. Shoot me an email at customerexperience@ernieball.com with your location and your guitar's serial number and we'll get it figured out.
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    Help: Did you lower your saddle heights from the stock...

    Did you lower your saddle heights from the stock levels? Sometimes if there isn't enough downward pressure on the piezo element, they can make noises or have no sound at all.
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    Unfortunately, we don't have any records of when...

    Unfortunately, we don't have any records of when the JP models were switched to quick-connect pickups. The new Dreamcatcher/Rainmaker pickups have an increased sensitivity to pick attack and an...
  13. Thread: Battery issues?

    by Daniel
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    317

    We use Duracell batteries in the factory. Try...

    We use Duracell batteries in the factory.
    Try checking the connections on the back of your input jack to make sure they aren't touching.
  14. Thread: Battery issues?

    by Daniel
    Replies
    4
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    317

    It sounds like your playing your guitar quite a...

    It sounds like your playing your guitar quite a bit! Are you unplugging your guitar when you're done playing? We recommend not leaving it plugged in as the jack acts as an on/off switch. We also...
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    Help: Hi Setoyu, The jack in the Majesty guitar acts...

    Hi Setoyu,
    The jack in the Majesty guitar acts as an on/off switch. It activates the preamp once you plug it in. It sounds like you either wired the jack in a way that your battery is not...
  16. They will be available in a left handed model...

    They will be available in a left handed model soon! Stay tuned...
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    Coming soon...

    Coming soon...
  18. Replies
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    Help: Hi there, Have you tried changing the string? ...

    Hi there,
    Have you tried changing the string? Sometimes the strings can get bent, or simply go bad.
  19. No, there is not a forearm contour, but there is...

    No, there is not a forearm contour, but there is a very comfortable body contour on the back of the guitar.
  20. Replies
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    Off Topic: Yes, we recommend wiping down your strings when...

    Yes, we recommend wiping down your strings when done playing for the day with a clean cloth or Ernie Ball Wonder Wipes String Cleaner. You should also clean your fretboard with each string change...
  21. Hey guys, the new Mariposa is up on the website...

    Hey guys, the new Mariposa is up on the website now. Make sure you check it out here: Mariposa | Guitars | Ernie Ball Music Man
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    The Luke III is here to stay! New models coming...

    The Luke III is here to stay! New models coming in 2020, so keep an eye on our social media channels for any updates.
  23. New Ernie Ball Music Man Mariposa! Forum Exclusive Preview!

    Designed with Mars Volta and At The Drive In composer and guitarist, Omar Rodriguez-Lopez, the all-new Mariposa guitar features an offset angular body for a unique appearance and playing comfort, an...
  24. Replies
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    Question: The first time the rosewood neck was offered was...

    The first time the rosewood neck was offered was November 2008. On those limited runs of rosewood neck, they were all marked BFR on the neck but did not receive certificates.
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    Help: More than likely the lubrication inside the...

    More than likely the lubrication inside the potentiometer has dried up from non-use. This can happen on any potentiometer. It happened on my old stereo receiver. You can try cleaning it out with...
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