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  1. Hi there, shoot us an email at...

    Hi there, shoot us an email at customerexperience@ernieball.com and we'll help you out.
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    346

    Hi there, The Ernie Ball Music Man Sterling Bass...

    Hi there,
    The Ernie Ball Music Man Sterling Bass was updated with the roasted neck and stainless steel frets. There are new colors available this year as well. However, the tuners and the bridge...
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    Question: Hi Matthew, There actually is no "official"...

    Hi Matthew,
    There actually is no "official" weight of our instruments. The number found on our Italian sites are not accurate and are being removed. Our guitars and basses can vary in weight from...
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    271

    Hi there, Shoot me an email at...

    Hi there,
    Shoot me an email at customerexperience@ernieball.com so we can get some details on this and look into it for you.
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    482

    Hi J-Diz, Sorry to hear you had an issue with...

    Hi J-Diz,
    Sorry to hear you had an issue with your factory setup. This is not a normal occurrence. Our guitars go through a rigorous inspection process before they leave the factory to ensure it...
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    1,128

    This is probably due to UV exposure and natural...

    This is probably due to UV exposure and natural aging of the neck. The roasted necks are just oiled wood, so they will age with exposure to light, as well as the natural oils in your hand. Yours is...
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    Hi Peter, The bass and treble sides will be the...

    Hi Peter,
    The bass and treble sides will be the same for the Valentine. We measure the open string to the top of the pole pieces. You're rarely going to play at the last fret, especially on the...
  8. Question: Back in 1988 when these basses were made, having...

    Back in 1988 when these basses were made, having a matching headstock was an option when ordering the bass. We still do this on some of our BFR models. The Stingray Special BFR Dargie Delight was...
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    Help: You do not need to remover the bridge plate cover...

    You do not need to remover the bridge plate cover to access the intonation screws. There are small holes in the back were you can insert a 2mm hex wrench.
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    Hi Ped, Happy to hear your local distributor...

    Hi Ped,
    Happy to hear your local distributor took care of you. If you're still having issues, please shoot me an email at customerexperience@ernieball.com and I'll help you out.
  11. Help: Hi Tarel, Shoot me an email at...

    Hi Tarel,
    Shoot me an email at customerexperience@ernieball.com and I'll help you out.
  12. Thread: Stingray Set Up

    by Daniel
    Replies
    6
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    360

    Hi Brian, If you have a Stingray Special 4, the...

    Hi Brian,
    If you have a Stingray Special 4, the pickup heights would be set higher on the G string to balance the sound of the bass and pickups. However, our factory heights are just a starting...
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    Hi there, The guitar is grounded through the...

    Hi there,
    The guitar is grounded through the bridge, so if you are not touching the strings, it will hum, even with the silent circuit. I would suggest trying to adjust your trim pots for the...
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    Hi PeterVV, The pickup heights are set from...

    Hi PeterVV,

    The pickup heights are set from the factory at 4/32" and 6/32". However, you can adjust these heights to match your playing style.
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    Hi Arno5150-2, Unfortunately, we do not offer...

    Hi Arno5150-2,
    Unfortunately, we do not offer refinishing services through the factory. We recommend you contact a local luthier who specializes in finishing services.
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    Help: Hi Dryst, If you need to purchase a new switch,...

    Hi Dryst,
    If you need to purchase a new switch, shoot me an email at customerexperience@ernieball.com and I'll help you out.
  17. Glad to hear it arrived. Let us know if you have...

    Glad to hear it arrived. Let us know if you have any other questions.
  18. The Dustin Kensrue is open for orders. You can...

    The Dustin Kensrue is open for orders. You can find it on our website here: Dustin Kensrue | Guitars | Ernie Ball Music Man
    They Hunter Hayes is not available for order at this time. You may still...
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    We do still offer the Sterling bass left-handed...

    We do still offer the Sterling bass left-handed and prior to 2015, we did offer a left-handed Stingray Bass. But the Stingray Special has not been offered in left-handed version. Keep an eye on our...
  20. The will be no difference between the initial 100...

    The will be no difference between the initial 100 guitars and the ones being delivered later this year.
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    Hi Greegc, Double check to make sure you're not...

    Hi Greegc,
    Double check to make sure you're not in stereo mode. If you hold down the Piezo knob until the little LED on the battery box blinks just once that will put you into mono mode. If you're...
  22. Help: Hi there, Our dealer locator will help you find...

    Hi there,
    Our dealer locator will help you find a store near you. You can find it on our website here: Dealer Locator | Ernie Ball Music Man
  23. Thread: stingray 5HH

    by Daniel
    Replies
    5
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    464

    You can try using our serial number database to...

    You can try using our serial number database to look up the production date of your guitar. You can find it on our website here: Serial Number Database | Ernie Ball Music Man
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    Unfortunately, we no longer offer the HS version...

    Unfortunately, we no longer offer the HS version of the Bongo. Sorry for any inconvenience.
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    Hi Boy_Narf, I have good news for you! I just...

    Hi Boy_Narf,
    I have good news for you! I just received word that a BFR fretless will be released in October! Keep an eye on the all of our social media channels for more news! If you have any...
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