Mariposa Green

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    Hi Ski, Shoot me an email at...

    Hi Ski, Shoot me an email at customerexperience@ernieball.com, I'd be happy to help you with any questions.
  2. Help: Hi there, Unfortunately, we don't have those...

    Hi there, Unfortunately, we don't have those measurements at the Ernie Ball Music Man factory. I recommend shooting an email to info@sterlingbymusicman.com .
  3. Help: Hi jjtone, Shoot me an email at...

    Hi jjtone, Shoot me an email at customerexperience@ernieball.com so we can look into this for you.
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    Hi Tony, The pickups in this BFR Valentine are...

    Hi Tony,
    The pickups in this BFR Valentine are only available in the Valentine model and not sold separately.
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    Hi there, There are a lot of variables as to why...

    Hi there, There are a lot of variables as to why your guitar may not be intonating. Make sure your nut slots are filed for the string gauge you're using. Did you set your neck relief and action...
  6. Hi there, I would recommend checking the jack. ...

    Hi there, I would recommend checking the jack. Make sure that all connections are solid and are not touching each other. It sounds like your battery connection may be connection to your guitar's...
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    Introducing the February 2020 BFR lineup!

    Introducing the Ernie Ball Music Man Ball Family Reserve February 2020 series. These rare pieces are offered in limited production runs and allow us to present instruments to the public that were...
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    Sticky: Hi Nick and Glenn, We have a lot of exciting...

    Hi Nick and Glenn,
    We have a lot of exciting things coming to The Vault. Unfortunately, I'm not able to release any information on potential upcoming models. Keep an eye on our social media...
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    Hi there, Prior to 2012, the Axis came with a...

    Hi there,
    Prior to 2012, the Axis came with a different Floyd Rose system which did have a nut that mounted through the neck. From what I can tell in the pictures this is a genuine Ernie Ball Music...
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    Sticky: Hi Glen, We will be releasing new products on the...

    Hi Glen, We will be releasing new products on the The Vault website every 2 months. The last release was the beginning of February. You can check out what's available at Shop Ernie Ball Music Man -...
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    All new Ernie Ball Straps!

    Ernie Balls all-new strap designs are officially here! We've expanded our Jacquard Strap collection -- adding 14 stylish, new designs that will perfectly accentuate your on-stage energy. Featuring...
  12. Hi there, Congratulations on your new Cutlass...

    Hi there,
    Congratulations on your new Cutlass RS! Check your pivot posts to make sure they aren't too low. If the front of the bridge is hitting the body of the guitar, it may be preventing it...
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    Hi Scott, The Axis fret size from the factory,...

    Hi Scott,
    The Axis fret size from the factory, before leveling and crowning is .047" X .095"
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    Hi Guys! There is no current news on a Bongo...

    Hi Guys! There is no current news on a Bongo update for 2020. However, keep an eye on our social media for any new products. Also, make sure you check out our new Vault website here: Shop Ernie...
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    Help: Hi Erik, I'm sorry to hear that you're having...

    Hi Erik,
    I'm sorry to hear that you're having issues with your Ernie Ball Music Man Luke 3. Shoot me an email at customerexperience@ernieball.com and I'll help you out. Also, check out our FAQ on...
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    Help: Hi there, sorry to hear that you're having an...

    Hi there, sorry to hear that you're having an issue with your Majesty guitar. Shoot me an email at customerexperience@ernieball.com and I'll help you out.
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    Hi there, We currently offer piezo pickups on all...

    Hi there, We currently offer piezo pickups on all the Petrucci model guitar and the Hunter Hayes Cutlass. You can view the JP models here: John Petrucci Collection | Ernie Ball Music Man and the...
  18. Ernie Ball's all-new Flat Ribbon Patch Cables!

    Twist, bend, wrap, plug, and play. Ernie Ball's all-new Flat Ribbon Patch Cables are here! Wire your entire pedalboard while maximizing space. Learn more on ernieball.com: Flat Ribbon Patch Cables |...
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    Help: Hi there, Sorry to hear that you're having an...

    Hi there,
    Sorry to hear that you're having an issue with your St. Vincent bridge pickup. Shoot me an email at customerexperience@ernieball.com with a video or audio file of the issue and I'll help...
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    Hi Tim, Your bass is actually a special run that...

    Hi Tim,
    Your bass is actually a special run that was done for our UK distributor. Most of the specs are the the same as our standard SR basses, however the the body wood is Poplar instead of Ash. ...
  21. Thread: 18,000

    by Daniel
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    Thanks for all that you do, Jack!

    Thanks for all that you do, Jack!
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    Hi there, that StingRay bass would not have come...

    Hi there, that StingRay bass would not have come with a spec sheet. Is there some specifications I can help you find?
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    There should be some springs underneath the...

    There should be some springs underneath the pickup holding it together. Shoot me an email at customerexperience@ernieball.com if you'd like to order some replacements.
  24. Thread: JP13 no output

    by Daniel
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    Hi there, it sounds like you may have a bad jack...

    Hi there, it sounds like you may have a bad jack or battery box. Shoot us an email at customerexperience@ernieball.com and we'll help you figure it out.
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    NAMM Show 2020 Preview

    NAMM 2020 is upon us, and we're kicking things off with our annual announcement of the Ernie Ball Music Man instrument collection, launching throughout the year. From the all-new Sabre guitar, new...
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