Not electric until you plug it in

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    All new Ernie Ball Straps!

    Ernie Balls all-new strap designs are officially here! We've expanded our Jacquard Strap collection -- adding 14 stylish, new designs that will perfectly accentuate your on-stage energy. Featuring...
  2. Hi there, Congratulations on your new Cutlass...

    Hi there,
    Congratulations on your new Cutlass RS! Check your pivot posts to make sure they aren't too low. If the front of the bridge is hitting the body of the guitar, it may be preventing it...
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    Hi Scott, The Axis fret size from the factory,...

    Hi Scott,
    The Axis fret size from the factory, before leveling and crowning is .047" X .095"
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    Hi Guys! There is no current news on a Bongo...

    Hi Guys! There is no current news on a Bongo update for 2020. However, keep an eye on our social media for any new products. Also, make sure you check out our new Vault website here: Shop Ernie...
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    Help: Hi Erik, I'm sorry to hear that you're having...

    Hi Erik,
    I'm sorry to hear that you're having issues with your Ernie Ball Music Man Luke 3. Shoot me an email at customerexperience@ernieball.com and I'll help you out. Also, check out our FAQ on...
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    Help: Hi there, sorry to hear that you're having an...

    Hi there, sorry to hear that you're having an issue with your Majesty guitar. Shoot me an email at customerexperience@ernieball.com and I'll help you out.
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    Hi there, We currently offer piezo pickups on all...

    Hi there, We currently offer piezo pickups on all the Petrucci model guitar and the Hunter Hayes Cutlass. You can view the JP models here: John Petrucci Collection | Ernie Ball Music Man and the...
  8. Ernie Ball's all-new Flat Ribbon Patch Cables!

    Twist, bend, wrap, plug, and play. Ernie Ball's all-new Flat Ribbon Patch Cables are here! Wire your entire pedalboard while maximizing space. Learn more on ernieball.com: Flat Ribbon Patch Cables |...
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    Help: Hi there, Sorry to hear that you're having an...

    Hi there,
    Sorry to hear that you're having an issue with your St. Vincent bridge pickup. Shoot me an email at customerexperience@ernieball.com with a video or audio file of the issue and I'll help...
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    Hi Tim, Your bass is actually a special run that...

    Hi Tim,
    Your bass is actually a special run that was done for our UK distributor. Most of the specs are the the same as our standard SR basses, however the the body wood is Poplar instead of Ash. ...
  11. Thread: 18,000

    by Daniel
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    Thanks for all that you do, Jack!

    Thanks for all that you do, Jack!
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    Hi there, that StingRay bass would not have come...

    Hi there, that StingRay bass would not have come with a spec sheet. Is there some specifications I can help you find?
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    There should be some springs underneath the...

    There should be some springs underneath the pickup holding it together. Shoot me an email at customerexperience@ernieball.com if you'd like to order some replacements.
  14. Thread: JP13 no output

    by Daniel
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    Hi there, it sounds like you may have a bad jack...

    Hi there, it sounds like you may have a bad jack or battery box. Shoot us an email at customerexperience@ernieball.com and we'll help you figure it out.
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    NAMM Show 2020 Preview

    NAMM 2020 is upon us, and we're kicking things off with our annual announcement of the Ernie Ball Music Man instrument collection, launching throughout the year. From the all-new Sabre guitar, new...
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    Hi Fernando, Sorry to hear that you're having an...

    Hi Fernando,
    Sorry to hear that you're having an issue with your Majesty guitar. Shoot me an email at customerexperience@ernieball.com and I'll help you out.
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    Help: Je suis désolé d'apprendre que vous rencontrez un...

    Je suis désolé d'apprendre que vous rencontrez un problème avec votre guitare Majesty. Envoyez-nous un e-mail à customerexperience@ernieball.com et nous vous aiderons à contacter votre distributeur...
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    Glad to hear it's working out for you. Let me...

    Glad to hear it's working out for you. Let me know if you have any other questions.
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    Unfortunately, we do no offer fretwork on the EVH...

    Unfortunately, we do no offer fretwork on the EVH model guitars. If your Axis needs fretwork, we can help you with that. We also, still carry the pots and switches for the EVH if you need those. ...
  20. Help: Hi there, shoot us an email at...

    Hi there, shoot us an email at customerexperience@ernieball.com with your location and guitar's serial number so we can look into this for you.
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    Hi Chris, Are you playing with your volume and...

    Hi Chris,
    Are you playing with your volume and tone knobs turned up to 10 or are you rolling them back at all?
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    Help: Hi there, Reach out to me at...

    Hi there, Reach out to me at customerexperience@ernieball.com and I'll help you find distributor in your area.
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    This is the correct bridge plate. However, the...

    This is the correct bridge plate. However, the previous owner changed out the saddles to our solid steel saddles from the Super Sport Axis. This is common for people who have trouble resting their...
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    Question: Hi there, The preamps in the JP13/15 are vastly...

    Hi there,
    The preamps in the JP13/15 are vastly different than the Majesty preamp. The Majesty preamp is a fairly complex set of circuitry with electronic switching. The battery difference has to...
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    Help: Hi there, reach out to info@sterlingbymusicman. ...

    Hi there, reach out to info@sterlingbymusicman. They should be able to help you with that specification.
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