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Hi Dan.Raw, The Ernie Ball Flatwound strings are 48 inches long with a taper at 37 1/4 inches, which is considered long-scale. If you feel like your strings were defective, shoot me an email at...

Hi Dan,
That's not something that we've tried in the factory. You're correct, the knobs on the Majesty are taller to fit through the top of the guitar. You could try the JP knobs, but no guarantee...

PM me or shoot me an email at customerexperience@ernieball.com and I'll help you out.

Hi Wired, Check the connections on your jack. The jack acts as an on/off switch, so if you have a bad solder connection or any cross connection on the circuit board it will prevent the battery from...

That serial number actually brings the guitar up as a Silver Burst. This must have been a custom color for promotional use.

Hi MrMissile,
Unfortunately, we have no serial number information or parts for the Music Man amps and cabinets. We sold all the spare parts to Mojotone.com many years ago. You can try reaching out...

Introducing the the latest lineup for the iconic StingRay Special and StingRay5 Special bass. For 2020, we're offering 6 brand-new, striking finishes. Featured here is the Ghostwood, Firemist Silver,...

Say hello to the brand-new Ernie Ball Music Man Valentine guitar collection. The Valentine now offers 3 new finishes including Shell Pink, Classic Natural, and TV Yellow in both the tremolo and...

Ernie Ball welcomes 4 additional gauge combinations to its world-famous Slinky line of electric guitar strings! Say hello to Skinny Top Beefy Bottom, Mondo, Mighty, and Turbo Slinkys. All of these...

The Ernie Ball VPJR Tuner is officially here! After a year of trial and error, we've finally settled on a product we're excited to welcome to the world. The VPJR Tuner is the perfect combination...

Hi Ski, Shoot me an email at customerexperience@ernieball.com, I'd be happy to help you with any questions.

Hi there, Unfortunately, we don't have those measurements at the Ernie Ball Music Man factory. I recommend shooting an email to info@sterlingbymusicman.com .

Hi jjtone, Shoot me an email at customerexperience@ernieball.com so we can look into this for you.

Hi Tony,
The pickups in this BFR Valentine are only available in the Valentine model and not sold separately.

Hi there, There are a lot of variables as to why your guitar may not be intonating. Make sure your nut slots are filed for the string gauge you're using. Did you set your neck relief and action...

Hi there, I would recommend checking the jack. Make sure that all connections are solid and are not touching each other. It sounds like your battery connection may be connection to your guitar's...

Introducing the Ernie Ball Music Man Ball Family Reserve February 2020 series. These rare pieces are offered in limited production runs and allow us to present instruments to the public that were...

Hi Nick and Glenn,
We have a lot of exciting things coming to The Vault. Unfortunately, I'm not able to release any information on potential upcoming models. Keep an eye on our social media...

Hi there,
Prior to 2012, the Axis came with a different Floyd Rose system which did have a nut that mounted through the neck. From what I can tell in the pictures this is a genuine Ernie Ball Music...

Hi Glen, We will be releasing new products on the The Vault website every 2 months. The last release was the beginning of February. You can check out what's available at Shop Ernie Ball Music Man -...

Ernie Balls all-new strap designs are officially here! We've expanded our Jacquard Strap collection -- adding 14 stylish, new designs that will perfectly accentuate your on-stage energy. Featuring...

Hi there,
Congratulations on your new Cutlass RS! Check your pivot posts to make sure they aren't too low. If the front of the bridge is hitting the body of the guitar, it may be preventing it...

Hi Scott,
The Axis fret size from the factory, before leveling and crowning is .047" X .095"

Hi Guys! There is no current news on a Bongo update for 2020. However, keep an eye on our social media for any new products. Also, make sure you check out our new Vault website here: Shop Ernie...

Hi Erik,
I'm sorry to hear that you're having issues with your Ernie Ball Music Man Luke 3. Shoot me an email at customerexperience@ernieball.com and I'll help you out. Also, check out our FAQ on...