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    Hi there, It sounds like you may have an issue...

    Hi there, It sounds like you may have an issue with your input jack. Shoot me an email at customerexperience@ernieball.com with your guitar's serial number and I'll help you out.
  2. Hi Glenn, Some of the info is in our current...

    Hi Glenn,
    Some of the info is in our current FAQ. FAQ | Ernie Ball Music Man
    I'll work on getting a sticky here for the neck care guide.
  3. The Ernie Ball polish and cloth work great for...

    The Ernie Ball polish and cloth work great for keeping your guitar clean. You can find them on our website here: Instrument Care | Ernie Ball
    For the neck, we have a care guide, that we can email...
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    Hi Matt, shoot me an email at...

    Hi Matt, shoot me an email at customerexperience@ernieball.com and I'll help you out.
  5. Hi guitarmech111, Welcome to the Ernie Ball Music...

    Hi guitarmech111, Welcome to the Ernie Ball Music Man family! To adjust the boost on, you can turn the guitar over and see some labeled holes on the control cavity cover. Inside those holes are...
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    Help: Sorry to hear that you're having an issue with...

    Sorry to hear that you're having an issue with your new Cutlass. Feel free to shoot me an email at customerexperience@ernieball.com and I'll help you out. If you have any video clips of what you're...
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    Sticky: New instruments will be added to The Vault every...

    New instruments will be added to The Vault every other month!
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    Sticky: Although many of the pieces in The Vault are...

    Although many of the pieces in The Vault are limited or one-of-a-kind, the Ernie Ball Music Man factory does not fulfill any custom options on our instruments.
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    Sticky: At this time The Vault instruments are only...

    At this time The Vault instruments are only available to ship to our US customers.
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    Sticky: The all new Ernie Ball Music Man Vault!

    Introducing the Ernie Ball Music Man Vault. Here's your chance to get your hands on top tier, limited edition models, not available anywhere else. For the first time, discover first article...
  11. I don't have any validating links, but I do have...

    I don't have any validating links, but I do have some information on the wood that could help you with your research. There are many species of African Mahogany, also known as Equatorial Mahogany. ...
  12. African Mahogany is the industry name for Okoume....

    African Mahogany is the industry name for Okoume. We haven't changed any of the specs for the Albert Lee HH guitar, we just started using the real name for the wood. The humbuckers are the same...
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    Question: Hi there, Sorry we missed your message. Shoot...

    Hi there,
    Sorry we missed your message. Shoot me an email at customerexperience@ernieball.com and I'll be happy to answer any questions.
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    The Majesty guitars preamp system actually...

    The Majesty guitars preamp system actually controls not only the boost, but the switching on the guitar. If you were to disconnect the preamp, you would lose your switching as well as your Piezo...
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    Help: Hi Monte, We did not offer roasted maple necks...

    Hi Monte,
    We did not offer roasted maple necks in 2000. The first roasted maple necks would have been offered around 2011 or 2012.
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    Yes, this is true for some instruments.

    Yes, this is true for some instruments.
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    Help: Hi there, The switch may simply be dirty. Try...

    Hi there,
    The switch may simply be dirty. Try putting some cleaner in there. We recommend Deoxit which is readily available online.
    If you feel like you want to replace the switch, feel free to...
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    I do! Our Slinky strings are 39.5". Our strings...

    I do!
    Our Slinky strings are 39.5". Our strings that are over a .68 gauge will have a taper starting at 37". Hope this helps!
  19. Congrats on the new guitar! The Hunter Hayes...

    Congrats on the new guitar! The Hunter Hayes Cutlass is a great guitar.
    The ability to run a TRS cable is an advantage some some players who like to run direct into digital IOs or amp modeling...
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    Earlier this year, it did receive and update to...

    Earlier this year, it did receive and update to its colors as well as the roasted neck and stainless steel frets.
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    Hi there, We currently have no plans to expand...

    Hi there, We currently have no plans to expand the Sterling bass line. However, there is always the possibility of more Sterling models in the future. Keep an eye on our social media channels for...
  22. I can say that having the option to blend that...

    I can say that having the option to blend that pickup in can be very useful. Especially if you want to run the neck and bridge pickups at the same time. It's just another great tone option that you...
  23. Question: Hi Gouzou, Welcome to the forums! All of our...

    Hi Gouzou,
    Welcome to the forums! All of our guitars and basses utilize a single action truss rod with no carbon reinforcement. However, all of our truss rods are accessible and adjustable without...
  24. I do! How can I help you?

    I do! How can I help you?
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    That is the factory specification. We don't fret...

    That is the factory specification. We don't fret the strings at the last fret. We set the string action to 3/32s above the 12th fret and then measure the pickup height to the bottom of the G and E...
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