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  1. Thread: JP13 no output

    by Daniel
    Replies
    4
    Views
    167

    Hi there, it sounds like you may have a bad jack...

    Hi there, it sounds like you may have a bad jack or battery box. Shoot us an email at customerexperience@ernieball.com and we'll help you figure it out.
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    122

    NAMM Show 2020 Preview

    NAMM 2020 is upon us, and we're kicking things off with our annual announcement of the Ernie Ball Music Man instrument collection, launching throughout the year. From the all-new Sabre guitar, new...
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    7
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    1,202

    Hi Fernando, Sorry to hear that you're having an...

    Hi Fernando,
    Sorry to hear that you're having an issue with your Majesty guitar. Shoot me an email at customerexperience@ernieball.com and I'll help you out.
  4. Replies
    7
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    512

    Help: Je suis désolé d'apprendre que vous rencontrez un...

    Je suis désolé d'apprendre que vous rencontrez un problème avec votre guitare Majesty. Envoyez-nous un e-mail à customerexperience@ernieball.com et nous vous aiderons à contacter votre distributeur...
  5. Replies
    13
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    539

    Glad to hear it's working out for you. Let me...

    Glad to hear it's working out for you. Let me know if you have any other questions.
  6. Replies
    6
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    529

    Unfortunately, we do no offer fretwork on the EVH...

    Unfortunately, we do no offer fretwork on the EVH model guitars. If your Axis needs fretwork, we can help you with that. We also, still carry the pots and switches for the EVH if you need those. ...
  7. Help: Hi there, shoot us an email at...

    Hi there, shoot us an email at customerexperience@ernieball.com with your location and guitar's serial number so we can look into this for you.
  8. Replies
    13
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    539

    Hi Chris, Are you playing with your volume and...

    Hi Chris,
    Are you playing with your volume and tone knobs turned up to 10 or are you rolling them back at all?
  9. Replies
    3
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    240

    Help: Hi there, Reach out to me at...

    Hi there, Reach out to me at customerexperience@ernieball.com and I'll help you find distributor in your area.
  10. Replies
    8
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    256

    This is the correct bridge plate. However, the...

    This is the correct bridge plate. However, the previous owner changed out the saddles to our solid steel saddles from the Super Sport Axis. This is common for people who have trouble resting their...
  11. Replies
    2
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    218

    Question: Hi there, The preamps in the JP13/15 are vastly...

    Hi there,
    The preamps in the JP13/15 are vastly different than the Majesty preamp. The Majesty preamp is a fairly complex set of circuitry with electronic switching. The battery difference has to...
  12. Replies
    2
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    149

    Help: Hi there, reach out to info@sterlingbymusicman. ...

    Hi there, reach out to info@sterlingbymusicman. They should be able to help you with that specification.
  13. Replies
    13
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    539

    I'm not sure the material the JP100D saddles are...

    I'm not sure the material the JP100D saddles are made of as we don't have SBMM specs here in the EBMM factory. They appear to be made of the same steel as most other SBMM guitars. Are the saddles...
  14. Replies
    4
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    203

    Help: Hi there, These numbers are used by Dimarzio and...

    Hi there, These numbers are used by Dimarzio and not by Ernie Ball Music Man. However, the BHWP4BBKL number is consistent with numbers on other Crunchlab pickups we currently have in the factory.
  15. Replies
    3
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    281

    Hi there, The Armada is a neck through design. ...

    Hi there, The Armada is a neck through design. The neck and center of the guitar body are all one piece. Mahogany sides and a maple top were then added to the through-neck.
  16. Replies
    37
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    2,733

    HI Marcobenassi, Unfortunately, I don't have...

    HI Marcobenassi,
    Unfortunately, I don't have access to that information. Our paint mixes are proprietary and I'm not able to give out any info other than where we get our paint.
  17. Replies
    14
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    582

    Hi there, If there is a burr in the nut, or it...

    Hi there, If there is a burr in the nut, or it was back slotted then it could cause some ringing issues, however, you'd most likely have intonation problems as well. Have you changed the string...
  18. Replies
    37
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    2,733

    Hi Macrobenassi, we get our paint from TCP...

    Hi Macrobenassi, we get our paint from TCP Global Corporation - Quality & Service Since 1974.
  19. Thread: Sterling Ray 35

    by Daniel
    Replies
    1
    Views
    409

    Help: Hi Poodles, Reach out to...

    Hi Poodles, Reach out to info@sterlingbymusicman.com and they'll help you find a new switch.
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    11
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    558

    Hi Dan2211, Judging from these photos, this is...

    Hi Dan2211, Judging from these photos, this is not a genuine Ernie Ball Music Man. We recommend only buying new instruments form authorized retailers. If you have any questions feel free to shoot...
  21. Replies
    37
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    2,733

    Hi Marcobenassi, I'm sorry to see that you're...

    Hi Marcobenassi, I'm sorry to see that you're having issues with the paint on your guitar. It looks like the screws were over tightened and the guitar's finish cracked over time. Unfortunately, we...
  22. Replies
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    567

    Welcome back to the family! You're better off...

    Welcome back to the family! You're better off without Jennifer anyway...
  23. Replies
    4
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    943

    If you ever have any trouble with your Ernie Ball...

    If you ever have any trouble with your Ernie Ball products, don't hesitate to reach out.
  24. Help: Hi Mjnigro, What's the issue with your 13th...

    Hi Mjnigro, What's the issue with your 13th fret? How can we help you?
  25. Replies
    4
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    596

    Hi there, it sounds like you may have a bad...

    Hi there, it sounds like you may have a bad switch. Shoot us an email at customerexperience@ernieball.com and we'll help you out.
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