Jason Richardson Seven String Cutlass

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    Hi there, Unfortunately, we do not have a custom...

    Hi there, Unfortunately, we do not have a custom shop in the factory. However, have you looked into the Luke III guitar? You can find it on our website here: Luke3 | Guitars | Ernie Ball Music Man...
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    Help: Hi Danny, What year is your bass? If it's a...

    Hi Danny,
    What year is your bass? If it's a newer Stingray Special with the 18volt system, you may want to check your pickup heights. The pickups on the Stingray are very strong and if they are...
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    Hi there, This is not something that would...

    Hi there, This is not something that would typically leave the factory. If you can email me some more detailed photos and the guitars serial number to customerexperience@ernieball.com we can look...
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    Hi J_Alexander, Many times if you are having...

    Hi J_Alexander, Many times if you are having these kind of issues, we recommend doing a string change. If you continue to have any issues with your new guitar feel free to shoot us an email at...
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    The dimensions of the Luke III body and neck...

    The dimensions of the Luke III body and neck remain the same. However, the pickups and electronics are custom made in the Ernie Ball Music Man factory for that guitar.
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    The Stingray guitar comes from the factory with 3...

    The Stingray guitar comes from the factory with 3 springs and 10-46 gauge Regular Slinky RPS strings. However, you can add or take away springs to meet your personal needs.
  7. Help: Hi there, Shoot us an email at...

    Hi there,
    Shoot us an email at customerexperience@ernieball.com and we'll help you out.
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    Question: Hi there, shoot us a message at...

    Hi there, shoot us a message at customerexperience@ernieball.com and we'll help you out.
  9. Hi Bellaswail, The intonation on the Majesty is...

    Hi Bellaswail, The intonation on the Majesty is easily adjustable via the screws on the back of the bridge. Tune the string to pitch and then check the pitch at the 12th fret. They should be in...
  10. Thread: August BFRs

    by Daniel
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    2,350

    I apologize. I had some technical issues with my...

    I apologize. I had some technical issues with my computer last night.
  11. Thread: August BFRs

    by Daniel
    Replies
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    2,350

    The all-new Ernie Ball Music Man Ball Family...

    The all-new Ernie Ball Music Man Ball Family Reserve series for August is here! These rare pieces are offered in limited production runs and allow us to present instruments to the public that were...
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    Hi there, Sorry to hear that you're having...

    Hi there,
    Sorry to hear that you're having issues with your Majesty guitar. Shoot us an email at customerexperience@ernieball.com with your guitars serial number, so we can look into this for you.
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    The Reflex bass was offered in a 5 strings. ...

    The Reflex bass was offered in a 5 strings. However, the Game Changer bass was only ever offered in a 4 string model.
  14. Hi bobxrock, Are you hearing the buzzing coming...

    Hi bobxrock,
    Are you hearing the buzzing coming through the amplifier, or is this just when played acoustically?
  15. The Albert Lee HH BRF Gold Shimmer has stainless...

    The Albert Lee HH BRF Gold Shimmer has stainless steel frets. Our standard production models still use standard nickel.
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    Question: Correct. That would be your string spacing. If...

    Correct. That would be your string spacing. If you need you saddle spacing, it's the width of each individual saddle measured end to end.
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    Question: You're correct, it's about 19mm. Picture of a...

    You're correct, it's about 19mm. Picture of a Caprice bridge attached for reference.

    35586
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    Hi there, You may be looking for this website: -...

    Hi there,
    You may be looking for this website: - Home
  19. Replies
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    Sometimes the switch can catch on the pickguard. ...

    Sometimes the switch can catch on the pickguard. Try removing the pickguard to see if it works better. If so, you can enlarge the hole in the pickguard. If it still doesn't work, then the switch...
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    Hi there, welcome to the forums. The build codes...

    Hi there, welcome to the forums. The build codes are really for internal purposes, but in your case the build code reads 110: Stingray 3EQ, 24: Black Sparkle, 11: Maple neck with matching headstock,...
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    All of our current models have a 25.5" scale...

    All of our current models have a 25.5" scale length. The Armada was 24 3/4" but is not currently in production. Keep an eye on our social media channels for any new products or updates.
  22. Question: Feel free to shoot us an email at...

    Feel free to shoot us an email at customerexperience@ernieball.com and we'll help you out.
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    515

    Question: Hi Matthew, The nut spacing is 0.375" and the...

    Hi Matthew,
    The nut spacing is 0.375" and the bridge is 0.750"
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    Question: Hi Matthew, If you ever have any issues with...

    Hi Matthew,
    If you ever have any issues with your strings, don't hesitate to hit me up at customerexperience@ernieball.com and I'll take care of you.
  25. Thread: August BFRs

    by Daniel
    Replies
    27
    Views
    2,350

    Keep an eye on our social media channels for any...

    Keep an eye on our social media channels for any new products or updates!
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