Alright my new Axis in Cherry Burst the pickup selection switch is broke. It just rolls around and is stuck on the bridge position no matter how i move it. How do i go about getting this fixed do i ship it to you? thanks again
- Thread starter Larry
- Start date
Colin
Well-known member
caucajun
Well-known member
ERNIE BALL customer service.........I'M A FAN!
Colin
Well-known member
Larry, I was a tad hasty with my first reply. Did you contact the store first? They would be the first point of contact. The switch is a very easy fix BTW.
see contacting the store is out of the question i ordered from wild west guitars and they are in California I live in Illinois. Also it came with a scuff i use this since its only on the clear coat right by the switch and volume pot. Is it possible it got damaged during shipment? Also can you "buff" out this slight marks that doesnt go through the finish all the way, its a real light mark you can only see on a certian angle im sure you know what im talking about. I didnt initally notice this since i was in the honey moon stage with the guitar but now im actually looking at it and am seeing these things. Thanks for the replies and keep them comming,
Colin
Well-known member
Why not? Send them an email. They may organize the part to be sent to you. The guitar will still be under warranty and they will be able to sort something out.larryandrews said:
jazzbo jim
Well-known member
dude, repairing the switch is almost a no-brainer.
Call customer service-I suspect they'll ship you a new part if you ship them the old one.
Once the new part arrives, any competent pro-shop will solder it back into place for a minimum charge.
Good luck.
PS-if you can un-solder it, you can re-solder it yourself almost as easily.
Call customer service-I suspect they'll ship you a new part if you ship them the old one.
Once the new part arrives, any competent pro-shop will solder it back into place for a minimum charge.
Good luck.
PS-if you can un-solder it, you can re-solder it yourself almost as easily.
joe web
Well-known member
i contacted the german customer-service of musicman two weeks ago, because the pup-switch of my JP (which i got in august 2005) didn´t work well anymore.
just a mail and i got the new switch 2 days later.
perfect!
just a mail and i got the new switch 2 days later.
perfect!
