Antoine
Well-known member
I had to deal with Ernie Ball for a replacement body about my Axis Supert Sport because the guitar i have ordered just came with two little stress cracks in the body at the neck joint !
Just after the reception of my guitar, i have contacted Ernie Ball to tell them my guitar had this stress cracks, and they immediatly tell to me that there was no problem if i wanted to send back my guitar to them because they will gladly replace the body for a new one !
So i have said sure i will do this but as my guitar had an impressive mapple top, i'm a little anxious about the new one on the new body to be less beautifull, but they have promise me to do their best for having a mapple top as close as possible as the one i have !
And Yersteday (2 months later, because of the summer hollidays)
i have just received my guitar with the replacement body, and it's very beautifull, so close to the previous as they have promised to me !
All this to tell how at Ernie Ball they take care of their customer as if we were stars, a big thanks to Joel Limpic and Keith Frasier, the 2 employees i had to deal with, thank you guys for the exellent work, sure at Ernie Ball, the employees are as great as the guitars !!!
Just after the reception of my guitar, i have contacted Ernie Ball to tell them my guitar had this stress cracks, and they immediatly tell to me that there was no problem if i wanted to send back my guitar to them because they will gladly replace the body for a new one !
So i have said sure i will do this but as my guitar had an impressive mapple top, i'm a little anxious about the new one on the new body to be less beautifull, but they have promise me to do their best for having a mapple top as close as possible as the one i have !
And Yersteday (2 months later, because of the summer hollidays)
i have just received my guitar with the replacement body, and it's very beautifull, so close to the previous as they have promised to me !
All this to tell how at Ernie Ball they take care of their customer as if we were stars, a big thanks to Joel Limpic and Keith Frasier, the 2 employees i had to deal with, thank you guys for the exellent work, sure at Ernie Ball, the employees are as great as the guitars !!!
