So, I was in the midst of a string change on my '12 Axis Tribute, and I found a boo boo in my D string saddle lock. The block cracked and part of it is jammed in the lock channel

I called Customer Service and left a message so I can order a replacement. Just curious if anyone else has run into this issue, and to get feedback as to how tight the saddle lock should be?
Happy New Year! O
I have 7 floyd rose and/or "liscensed under Floyd rose), equipped guitars. All full floating.
One is 30 years old, an 87 Ibanez Sabre. It is the only floyd rose guitar that has required any replacement parts at the bridge.
2 others required parts at the nut. One needed a lock pad, at the locking nut, replaced due to a finish crack, purley esthetic, (luke 1 reissue), and another needed a new nut after 8 years of playing it, EBMM Axis, incidentally this was the only non recessed floyd I owned, (it has since been modded to be full floating).
I played that snot out of the ibanez recording and touring for nearly 20 years. It needed 1 Saddle, and one screw replaced in the 20 years I played it nearly every day. I played the guitar so much the neck required a replacement, as the fretbboard seperated and the fret wear rendered the guitar almost untuneable. LOL
It was then replaced with an EBMM luke 1 original. Love that guitar to death.
My take is that decent floyds and Liscened under FLoyd bridges, ie: Good ibanez edge, Gotoh, EBMM branded Gotoh, Schaller, Korean floyds, German floyds etc... , NOT the cheap POS from china etc...are near bullet proof. Certainly like anything, sometimes a part here or there is just a dud, like your block and my saddle.
In the 80s, I used a death grip to tighten them to the point where my allen wrenches would wear rounded and become useless. Never cracked a block. as I became more familiar with the bridge I realised that was NOT necessary. Tightening with a moderate amount of pressure until it stops is all that is needed. Then you're Good to go.
I would imagine that You can get those replacement parts from allparts on the cheap. EBMM customer service is the best in the business though, and I'm sure you will be well taken care of.
Cheers,
Tom