Help! Help! Please. JP BFR piezo saddles failed.

[vanishedbend]

First, the 4th and 6th string got a distorted sound and sometimes no sound at all. I found out the two saddles got the small piece on them loose and finally fell off while I was trying to dealt with it.

I put some glue on it, it hold, but got a very low volume due to increasing impedance in the serial circuit. So I hair-dryered it hot, tried to remove some glue but not working. Then I accidentally pulled the pieces off.

How could I fix this? Would some conductive glue work? Urgent! Wait online! Need your inputs. Thanks!

 

[DrKev]

Get in touch with Customer Service. They can advise you best.

 

[vanishedbend]

Yeah. Did that already. Just wonder if anyone had countered this. Now, the 4th completely quiet, 6th still sound, all strings still low...

 

[vanishedbend]

How long does it take for customer service to reply emails? I got a reply this morning but nothing else since I responded. Thanks.

 

[GWDavis28]

How long does it take for customer service to reply emails? I got a reply this morning but nothing else since I responded. Thanks.

Chance are you won't hear from them till Monday, as they are closed on the weekends.

Glenn |B)

 

[vanishedbend]

Got a reply asking detail for checking saddle availability on Monday. Nothing from the CS since I answered them back and sent some photos. So looks like they just email one once a week?

 

[beej]

Don't know. But you're best to follow up with them. As always ... best way is to pick up the phone Mon-Thurs. You know you'll get a live person.

 

[WillyD]

PM Sent!

 

[vanishedbend]

Thanks. Proceed to order soon.