Music Man Stingray 5 lower output than MM SR4?

[jay666]

hello everybody from germany,

a few days ago I got me a MM SR 5

The output power is much lower than it was on my SR4. (even with new battery)
I had to plug it in the passive jack of my amp to get enough output.
Have you ever experienced this?
How can I fix it?


Jay

 

[sanderhermans]

have you checked the pickup height? otherwise i would call customer service or go back to where you bought it.

 

[jay666]

i checked the pickup height, nothing changed.
maybe a little bit, but i'm not talking about a little bit.
the difference between my sr4 and my sr5 is really really huge.
plugged in to the active jack of my amp i could play the sr4 on half amp power,
the sr5 needs more than full amp power to be just as loud.
i bought it used, the sound is great, and plugged in to the passive jack the output power is ok.
but thats not how it should work i think.

 

[sanderhermans]

Is this the case in every position of the 3 position switch?
Again. I would recomend contacting ebmm customer suport. Ore take it to a technician. It might be a pickup, preamp, output jack,.... problem. Or yust a fault in the wiring or something. Im not sure annyone here will be able to help you with the info you have given.

 

[jay666]

i tried every position of the switch and of all pots
as you suggested i contacted the customer support, now i'm waiting for an answer

 

[jlepre]

As BP ALWAYS says, "Contact Customer Service."

Trying to diagnose your problem is like getting a haircut over the phone.