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John Myung Bongo 4

Someone asked about free strings a while ago

danglez

danglez

Member
Joined
Sep 27, 2004
Messages
7
Location
Canberra Australia
Hi all,

I saw an old thread the other day asking about whether EB still sends free strings when you register...

I remembered I still hadn't seen mine & it was over 3 months ago when I reg'd it soooo....

On Sunday ( Oz Time ) I emailed Beth @ international customer service asking if they'd misplaced my registration info, gave it again ( and also my preferred Type of strings )..

This morning ( Tuesday morning ) I got an email from Heather telling me that the strings are on their way!!!!!!

The email also included a "Rock On!!!" how cool!!!

Props to Heather, Beth & all at Ernie Ball... Excellent service!!

Just thought I'd let everybody know.

Cheers,

Dan
 
danglez said:
Hi all,

I saw an old thread the other day asking about whether EB still sends free strings when you register...

I remembered I still hadn't seen mine & it was over 3 months ago when I reg'd it soooo....

On Sunday ( Oz Time ) I emailed Beth @ international customer service asking if they'd misplaced my registration info, gave it again ( and also my preferred Type of strings )..

This morning ( Tuesday morning ) I got an email from Heather telling me that the strings are on their way!!!!!!

The email also included a "Rock On!!!" how cool!!!

Props to Heather, Beth & all at Ernie Ball... Excellent service!!

Just thought I'd let everybody know.

Cheers,

Dan
Click to expand...

I'm glad they are still doing that. I need to send my info ASAP :D
 
I actually got two free sets of strings. I registered when I got my bass, and then one day I was really bored, and I registered again, and they sent me another set.
 
thedude said:
I actually got two free sets of strings. I registered when I got my bass, and then one day I was really bored, and I registered again, and they sent me another set.
Click to expand...

nice way to "use" the system...
:mad:

generosity isn't a right, it's an option, one that EBMM has taken so respect that, please.
 
thedude said:
I actually got two free sets of strings. I registered when I got my bass, and then one day I was really bored, and I registered again, and they sent me another set.
Click to expand...

Let me get this straight...You take advantage of a generous free string offer and then defraud the company that was nice enough to give you strings, then you come onto the forum and tell us all about it. Nice.
 
I didn't expect it to work... I didn't even mean for it to happen.. It was just something I did, and I was pleased when I received a second set free. Whatever..
 
Never have gotten my strings yet either. I do figure I have seen enough good from the EB folks that I won't bother to ask for free strings. I know the offer is good but also know it is tough to get the free strings to everyone that registers on the Internet. And EB I offer my free string set to you for the ones that got two.

I can think of no company I think more of than EB.


tk
 
thedude said:
I actually got two free sets of strings. I registered when I got my bass, and then one day I was really bored, and I registered again, and they sent me another set.
Click to expand...
:mad: I think you misspelled your name - shouldn't it be "thedud"?
Anyway, that's a surefire way to get a company to stop a promo like that. :mad:
 
thedude said:
I actually got two free sets of strings. I registered when I got my bass, and then one day I was really bored, and I registered again, and they sent me another set.
Click to expand...

dude, does EB send strings across america.. i registered yesterday., and im thinking if will they send me strings even if im from philippines.. ?
thanks..
rabbithole
 
does EB send strings across america.. i registered yesterday., and im thinking if will they send me strings even if im from philippines.. ?
thanks..
rabbithole :eek:
 
danglez said:
Yes Rabbit.. They do send to overseas customers...

I'm in Australia.....
Click to expand...


cool danglez!!! so ill be waiting it... another thing, how many weeks when you receive your strings?


rabbithole
 
When my new Bongo arrived with a faulty pup back in July I registered immediately. Jon sorted out the pup problem very quickly but I never got any strings.

Faulty bass on arrival = unhappy customer

Faulty bass on arrival + rapid support = happy customer

Faulty bass on arrival + rapid support + no strings on registration = unhappy customer.
 
Aussie Mark said:
+1. They sent strings to me as well.
Click to expand...

+2 (sort of)

They're sending me a set in the UK.

At a guess, the registration software has issues.
 
Here is the story:

About 4 months ago, we discontinued the promotion to receive a free set of strings for registering online. We also stopped printing the "hang-tags" that are included with our instruments before shipping *offering the free strings*. However, there are still hang-tags in circulation. If you received a hang-tag *offering the free strings* with your instrument when it was purchased, please send it to us, and we will be happy to honor it and send you a free set of strings. There is one person in our billing department that handles sending out these free sets of strings to everyone around the world. These are free strings, and we even pay the postage, so please be patient.

Please also keep in mind that there are situations that are simply beyond our control. If the hang-tag was lost in the mail, or the address was un-readable when we received the tag and the strings were returned to us because it was not able to be delivered, or any other unforseeable problems involved, there is nothing more we can do.

If you have any questions, please feel free to contact me.

Heather Shearer
Ernie Ball Company
International Customer Service
[email protected]
 
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