Don't get me wrong. I understand your frustration and I think that CS should reply, but... can I ask what are you expecting? This is a 10+ year old guitar with the pickups that were made by EMG? I think you would be better off reaching to EMG asking if they experienced smth like this? I would expect that EBMM would need to take a look at the instrument and as I assume it is not an option for you. I dint know how skillful you are with electronics, but I thin you may be better off posting pictures here and figuring out with the help og the forum.
For example, you can try two 9v batteries and see how does the hum level change. worst case scenario the EMG pickups are pretty affordable on a used market, and they have quick connectors so no soldering needed and can be swapped in a better of minutes.