👕 Get New Ernie Ball Merch Now!
  • Ernie Ball
  • Music Man
  • Sterling by Music Man
  • Security notice: Ernie Ball staff will never send you a direct message about a prize or giveaway, and will never ask you to click a link to "claim" anything.
    If you receive a message like that - even from an account whose name looks official - do not click the link. Please report it using the Report link on the message so the moderators can act. A scam campaign impersonating admin accounts was blocked on 29 July 2026; those accounts are banned and their messages have been deleted.
Axis 30th Anniversary

you be the judge..BP private message exchange

Status
Not open for further replies.
Big Poppa

Big Poppa

Well-known member
Joined
Feb 9, 2005
Messages
18,598
Location
Coachella & SLO, California
Here is an example of the private messages that I get and the responses. I have tried time and time again to respectfully ask that people contact customer service instead of me. I will toss this exchange out to the court of public opinion......here is a thread from a guy who is asking me to refinish his evh (at least 11 years old) My response follows and then I get called a punk????? Who is wrong.....

Originally Posted by Big Poppa
Quote:
Originally Posted by mackelchea
BP, I was a wonderin,
I have a 93 EVH that need a refinish on z top-Is that something I can send to youz to do?
Regards,
Mike

Why Are you PMMING me about this. I am getting swamped with customer service requests and I m trying to run a company. contact customer service but Ill give you a heads up we don' do refinishes unless its warranty.


I am really starting to think BP stands for big punk.
Anyway thanks for the reply !
Mike
_____
 
That's lame.

Here's an idea--I know you want to leave PM open so you can communicate with the mods, and such, but don't want to be inundated with PMs from everyone.

Howzabout you turn off the PMs on your Big Poppa user name and create a second user name (I would suggest something other than Big Poppa 2 ;) ) that is only used for PMs. THAT user name you only give to people that have permission to contact you. I'm pretty sure you can even set the other user name to be invisible when you are logged in that way, too.

It will mean having to log out and logging back in to check PMs, but it seems like it might be an option to both have PMs and not have a public PM address.

Just a suggestion. :D
 
Last edited:
Well, he did thank you for the reply and it was with an exclamation point.

BP, in all my years (all 2 of them) of hangin' on this board, I have yet to PM you or even find a remote reason to. I guess all them years of University studies taught me that if I wanted to get a degree I should talk to my advisor before I talk to the dean. Go figger.
 
Hmmm maybe it's possible to have like a white list jsut for your PMs, BP?
 
I don't know if this has been discussed before but does the ignore function work on PM's?
 
Hey BP, can you look around and see if you can find me one of the older Tolex Sterling cases for my TG Sterling............;)

Turn off your PM boss. You are a better man than me having it turned on in the first place. I am certainly not a people person when it comes to exchanges like that.
 
surely logic dictates that you will get a response from customer service quicker than the ceo of a company....

or even better how about posting that kind of question on the board... surely that is what the board is for!!! anyone who knows this forum will know that posts get answered by someone in the know fairly quickly.

word
 
How would this guy feel if folks who work for him went straight to the COB instead of to him?

I think it's a good thing that Sterling hangs out here with us to read about/rebuke our requests, participate in the shenanigans and call us endearing names but let's not get too comfy with him and forget that he is several layers removed from the customer service front lines. We should put ourselves in his Hawaiian shirt and realize that he cannot possibly run EBMM and maintain a one on one relationship with all of us. No other CEO in the bass industry is accessible (via threads) as he is so let's respect his privacy. We have folks like Jon and Beth who will take care of us just as good as (or even better than) BP will and we should give them the opportunity to do what they do well.
 
Randracula - Quote - BP, I think this guy is confused as to who the " Punk" is........Does he realize who he's talking/writing to? He gets the finger............



+1
 
BP, mebbe you should remove the "Ernie Ball Customer Service" line above you avatar. Replace it with... I dunno, "Ron Jeremy Protege`" or sumthin.
 
Yup, that "customer service" title might be confusing to certain non-tool using primates....

Get Chewie to change it to "Chick Magnet" or "Tourist Attraction" or something.

For what it's worth, guys, I think the last time I PMd the Big Guy was last year before Open House. Seriously. And that was because he PMd me first.

Turn the effin' things off, boss. If anyone needs anything, let 'em use the chain of command. Remember when you yelled at me on Saturday? "What do I have you here for???" This is what you have me here for.

Jack

PS: I just had to laugh at some knuckle-draggin' guitarist calling you a punk. There is no other possible reaction. Then of course, we ban him.
 
i'll leave it to the EBMM forum web programmer to decide how to provide for his number one client.

BP, you're right to be exasperated by this kind of thing. unfortunately, people being faulty by nature can, and in this case do, misinterpret your accessibility and easy-going style with us for more than it is.

we've all been at the ass-end of a tortuous phone tree, trying to get a human voice on customer service. many of us become conditioned to find the highest person on the tree first and subvert as many perceived hurdles to direct contact as possible.

this individual obviously doesn't (yet) know EBMM is not like most companies! it's better.
 
silly deluded cretin. sigh. :rolleyes:


yeah change it to chick magnet :D


i LOVE it if i get a poppa pm, but i know BP has alot of other subordinate best friends to attend to, and im not the type to get jealous. ;) and i gave you my email last time didnt i?
 
Last edited:
Status
Not open for further replies.
Classic Rock N Roll Slinky
Back
Top