Hello all,
I just wanted to take a moment and share my experience, in hopes that EB steps up their game.
I purchased a Majesty Arctic Dream 7 string guitar, and it's absolutely gorgeous in every way.
Unfortunately for me, one of the piezo pickups was DOA and did not pick up anything from one string.
I promptly contacted EB via phone, who advised that I needed to email their support team.
It took 13 days....to get a mere reply, just acknowledging my issue, also asking me to partially disassemble my bridge to retrieve a color code in order for them to know what part to send.
Now one would think that the serial number and purchase receipt would provide EB with enough information to know what parts are in my guitar? but this was clearly now the case.
So now.. 23 days later!!! I got an email from UPS stating a package had shipped, my emails asking for updates on when/if my item has shipped never did get answered.
To be honest, for a guitar that cost $5,000 CAD, and a reputation such as Ernie Ball, I really expected 'white glove' service.. and was shocked to find out, it was sub-par at best.
Just sharing my own feed back, perhaps this is a fluke.. who knows.
Cheers!
~N
I just wanted to take a moment and share my experience, in hopes that EB steps up their game.
I purchased a Majesty Arctic Dream 7 string guitar, and it's absolutely gorgeous in every way.
Unfortunately for me, one of the piezo pickups was DOA and did not pick up anything from one string.
I promptly contacted EB via phone, who advised that I needed to email their support team.
It took 13 days....to get a mere reply, just acknowledging my issue, also asking me to partially disassemble my bridge to retrieve a color code in order for them to know what part to send.
Now one would think that the serial number and purchase receipt would provide EB with enough information to know what parts are in my guitar? but this was clearly now the case.
So now.. 23 days later!!! I got an email from UPS stating a package had shipped, my emails asking for updates on when/if my item has shipped never did get answered.
To be honest, for a guitar that cost $5,000 CAD, and a reputation such as Ernie Ball, I really expected 'white glove' service.. and was shocked to find out, it was sub-par at best.
Just sharing my own feed back, perhaps this is a fluke.. who knows.
Cheers!
~N