EBMM Customer Service ROCKS...

[Lou]

Something we didn't already know, LOL.

One of my JP's was on the fritz and I had put off sending it back to get checked out. I finally called, got an RA and sent it in last week. They get it on Friday and I get a call TODAY that they have put in a new preamp and will be shipping out TOMORROW. That is waaaaay faster than I ever expected! Thanks guys. I can't wait to get my #1 back.

 

[Axilla]

Indeed, EBMM customer service/support is the benchmark in the industry !
Nothing I've experienced comes close...

THEY DO ROCK OUR KNOTS !

 

[phatduckk]

theyre awesome +5

 

[roburado]

Yes, they rock!

 

[SteveB]

Sounds like a job by Jongitarz!

 

[wired]

+1

EBMM cust svc impressed me 100 times over when they did a re-fret on my EVH. It made my favorite guitar new again, plus they got it back to me faster that I was expecting. And, oh yeah, they did it for a great price (I would have paid double).

 

[Big Poppa]

paid double.......dont give me any ideas!

 

[fogman]

just let him pay double for the rest of us.

 

[Jonny Dubai]

They are the best.

J

 

[Big Poppa]

not to take anything away from Jon..but when the team in the factory makes them right there isnt a big back log in the repair deept...Jon is our very own Maytag man

 

[Axilla]

not to take anything away from Jon..but when the team in the factory makes them right there isnt a big back log in the repair deept...Jon is our very own Maytag man

...and always ready to help with my beatup, abused & mistreated Silo Specials
Great guy, like pretty much everyone around @ EBMM CS.
Special thanks from my side to Beth & Dan for help, support & supply, too !!!

Unbeatable service - period.

 

[Lou]

not to take anything away from Jon..but when the team in the factory makes them right there isnt a big back log in the repair deept...Jon is our very own Maytag man

That may be true, but I'm still way impressed.

 

[Big Poppa]

Like I said Im not taking anything away from anyone. Customer service should impress you!

 

[Lou]

What would be even more impressive would be opening the case and seeing my new F1 in there instead, LOL!

 

[MN246]

I've never found anything about EBMM that wasn't awesome.

 

[beej]

I've never found anything about EBMM that wasn't awesome.

Hate to be a fanboy, but that's the truth. From everybody I've ever dealt with there to the products themselves ... class act all around.

 

[King Hazel!]

Sounds like a job by Jongitarz!

Only Juan G. can touch my Balls! I couldn't let that pass! No really, Jon Smith makes my guitars a pleasure to play and as a player, you want someone who can make a great guitar even greater! His fretwork is a wonderful thang! And Big D (Derek Brooks) makes my dealings about as smooth as they can be. Kudos to both of them! And for that matter, kudos to all that make up the team! Maybe next time I'll deal directly with BP and see how the real master works!

 

[Jodizzle]

Like BP said .. customer service should be like that!
service = the performance of labor for the benefit of another

 

[Big Poppa]

jodizzle! Who doesnt love Jodizzle!

 

[Sub1 Zero]

Jodizzle rocks! She put up with my dumb questions after I got my silo

Thanks bud!