beej
Moderator
Try the customer service folks (link in my signature). Let them help you out.
So I opened up the back of the guitar and looked at the electronics to see if there was a short or something.
What I've found is that there are a couple of screw-like pots that drive the level of the magnetic pickups and piezo.
They were both about a 3/8th of a turn away from the max level. Turning them to the max raised the output by about 20%.
The output is still lower than a strat/les paul (I'm now using a variax to do the comparison) but it's not as dramatic as it used to be.
The distort/crunch sound is much better. It's still a bit on the bright side.
I'm going to contact DiMarzio to see if I can get any info on the pickups themselves and their output.
I wonder if these are the same pickups as in the Axis
I’m wondering where you got the data that setting active keeps output level constant. I’m surprised there is no info about some details of the system on the GC website. Where is a manual?You can download the specs from each guitar's page. But just wanted to let you know that I had the exact opposite experience. My silo has less output than my GC. The first thing I might suggest is going into the GC interface and setting the bank configurations to "active." (Doesn't make the pups active, but keeps the output level constant.) I don't think pup height should be an issue, based on my experience.
Seriously, I bought a TC Spark Booster for my Silo because I needed to reset the amp settings every time I switched from Silo to GC.
.I own a Reflex HHP and want to update the firmware from 1.11 to 1.13. Everytime the update runs through and I reboot the Reflex, the app says "Firmware 1.11". So the update doesn´t work. How do I do the update?