Help! I can still hear my majesties while volume is all the way down

[romucci]

I have 3 majesties from 2019.
Whenever I lower the volume all the way down, I can still hear the guitar through my audio interface, quad cortex or axe fx 3. But somehow it doesn't happen when connecting straight into an amp...

Any clues?

 

[DrKev]

If you place a buffered bypass pedal between your guitar and the axe fx or quad, does it still happen? If not, maybe it’s an input impedance issue with the two modelers?

 

[Astrofreq]

Some guitars can't help but rock.

 

[Roxy]

I've had a similar experience and thought maybe it was a volume pot issue, or that it needed to be cleaned, but then I found that the input gate and/or a delay caused the issue. My volume would also go from off to nearly all the way up quickly. When I turned off the gate and/or delay, or tweaked the block settings everything was fine. I also had the mono/stereo setting incorrect for what I was doing with the Helix Floor, but I'm not sure if that had anything to do with the volume issues.

 

[tbonesullivan]

Do those interfaces have stereo input jacks? Is the Majesty set to Mono or Stereo operation? Where is the piezo volume set at?

 

[QuietSpike]

Turn the piezo volume all the way down.

 

[Roxy]

I'm experimenting with TRS stereo cable > Tekwerk Instruments TRS Splitter > GUITAR in (magnetic) > Aux (piezo) into Helix Floor. From there I need to explore the rig/routing options. Wireless would be tricky if possible at this point. I also have a Kemper Stage, FM3, and QC to experiment with.

I also go 4CM to my JP-2C using only the Helix effects and/or couple pedals via the three extra Helix FX loops.

 

[Roxy]

I've had a similar experience and thought maybe it was a volume pot issue, or that it needed to be cleaned, but then I found that the input gate and/or a delay caused the issue. My volume would also go from off to nearly all the way up quickly. When I turned off the gate and/or delay, or tweaked the block settings everything was fine. I also had the mono/stereo setting incorrect for what I was doing with the Helix Floor, but I'm not sure if that had anything to do with the volume issues.

Update: I'm still experiencing volume control issues so I've contacted customer service. My Majesty 6 needs repair, but my Majesty 7 through the same amp or modelers is fine. No issues. Maybe it's the volume pot, or something is loose. I've got some play around the control. Probably a simple repair.

 

[Radius540]

Hi, new guy to the forums with a JP15. I get that same low output on my amp more than my Quad.

I would think a pot could not “zero”

My gate does not quiet it either.

Considering the pot is as free moving, it could be the design of the pot itself