• Ernie Ball
  • MusicMan
  • Sterling by MusicMan

Customer Service RULES!!!!!!!!!!!!!

THE_EB_KID

THE_EB_KID

Well-known member
Joined
Oct 15, 2006
Messages
408
Location
New Orleans, La.
What other guitar company can you send an e-mail,
talk to someone who really seems to give a crap,
ONLY AT ERNIE BALL/MUSICMAN !!!!!!!!!!!!!!!!!!!!
I've been trying to find a Pearl guard for my Orange AL,
every place I could find seemed expensive, or 4 to 6 weeks
for delivery. So I sent an e-mail to customer service
I got a reply soon after, gave my card # and info and
long story short, I got it in today. Hats off to customer service
Dan really helped me get what I wanted!!!!!!!!!!!

HAPPY HOLIDAYS TO ALL AT EB/MM!!!!!!!!!!!!
 
robguitar

robguitar

Well-known member
Joined
Oct 9, 2006
Messages
104
Location
Baton Rouge, LA
As a Ernie Ball / Music Man dealer, I have to say their customer service is awesome. On the very rare occasion we have had a problem with an instrument, AJ Braman has taken care of us with a level of professionalism that we rarely see.

You couldn't ask for better service!:D
 
Last edited:
robelinda2

robelinda2

Well-known member
Joined
Nov 10, 2005
Messages
9,330
Location
Diamond Creek, VIC, Australia- at Rancho Alberto
tiffles said:
after a wasted day of my life and no closer to getting MY money out of pay pal lockdown. i say i wish i was talking to those kids instead...
Click to expand...

Hey Tiff i hear ya. Paypal was doing a "routine" go over of accounts a few months ago, i had $800 in there and was about to purchase on ebay, turns out i had to wait 3 weeks for them to unlock my account ater they finished scrutinising the 2 transactions i had made in 3 years. morons.
 
L

lock-ny

Well-known member
Joined
Jan 23, 2003
Messages
877
Location
NYC
I had the same experience, AJ sent me a new pickguard, trem cover and new screws to boot when I changed my guitar around, they are great, dan is a cool guy as well -
 
candid_x

candid_x

Well-known member
Joined
Jun 26, 2006
Messages
3,272
Hearing the lock down story quite a bit recently. I rely a great deal on PayPal for monthly income. May have to rethink that means of transfer.

Great customer service always begins and ends with the CS rep, and Dan McPherson is ace in my book.
 
Astrofreq

Astrofreq

Well-known member
Joined
Sep 5, 2006
Messages
4,202
Location
Santa Fe, NM
You go girl!!

thankfully, I've never need to call them. That being said, I suspect the reason Ernie Ball Customer Service people are nice is because their products are so well made, they get far fewer calls about problems than other companies. Less wear and tear on the employees. More on-the-clock Tetris time.
 
candid_x

candid_x

Well-known member
Joined
Jun 26, 2006
Messages
3,272
Big Poppa said:
I actually think that customer service starts at the top.......hehehehhhhh
Click to expand...

From the inside, yep. But from the outside, from the customer, it's the CR rep all the way. Unless you want to give me your cell number so I can call you when I order that new abalone pickguard? :D Ha, didn't think so. :p lol
 
phatduckk

phatduckk

Well-known member
Joined
Jul 25, 2004
Messages
8,145
Location
San Mateo, California, United States
ya mm cs is the bomb.

i called in early november to buy a PG... the rep on the phone knew who i was because of this forum and also asked which sterling i wanted the PG for before i even said it was for a sterling. i was blown away.

good stuff w/ these music man peeps...

and jon is cool too cuz he got me a bunch fo tequila shots when i was in SLO :)
 
THE_EB_KID

THE_EB_KID

Well-known member
Joined
Oct 15, 2006
Messages
408
Location
New Orleans, La.
I agree with everyone, like I said before try and call any other company's
customer service and get exactally what you want the first go 'round,
IT NEVER HAPPENS!!! you'll be lucky to get through!
 
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