RobertB
Well-known member
I wanted to get you guys' thoughts about a consignment deal on a bass of mine that I ended up feeling kinda screwed on last year. I'm considering filing in small claims over it. This has nothing whatsoever to do with EBMM or EBMM basses, but I wanted to pose this to you guys. But if the appropriate thing to do is delete it, no sweat.
So this was in the first half of last year, at the end of my period of experimenting with a certain custom "boutique" maker's basses. I had gotten a lower end one a few years earlier, primarily out of appreciation for the exotic woods used in these basses, and the reputation of this particular luthier. Over time, I traded up a number of times for more expensive ones, until buying the last one I got for $7000.00. I mention prices only for background, in explaining/describing my grievance in the situation.
Anyway, by the end of that period of experimentation with these basses & I had tried LOTS of configurations, in terms of wood combinations, electronics, etc.. I realized that there was no point in my continuing with it, when the result was always the same ... I'd end up with a really expensive bass that I admired alot for certain reasons, but that ultimately just sat there while I played my #1 .. my 2001 Autumn Redrise SR4. I just couldn't get my sound - or even a reasonable likeness of it - out of any those basses I tried. They were all just too polite. So I decided to declare victory & retreat ... been there, done that, time to cash out.
Well, the maker of those basses had recently started running a "certified pre-owned" page on their site at that time ... or I should say, they had let a young employee of theirs create & run that program - a guy who was doing their web stuff for them. I go the sense that he had pitched that to them, told them he'd handle every aspect of it so they wouldn't have to be bothered with it, so he could make a little side money on the consignments. Whatever, perfect for my needs - their site gets a gazillion hits, great - I'll go this route. The owners (2 guys .. the "master" & "apprentice") gave initial approval for each consignment they'd take in, based on a description of the bass in each case, but after that, they were completely hands off, letting their web-guy handle these consignments. I don't think they paid any more attention to them than that, and my gripe is more so specifically with their employee - the web/consignment guy, rather than with them, the owners. Bult ultimately, I think it's their responsbility to make sure the right thing is done, especially if something questionable comes up. After all, the "certified pre-owned" page is on THEIR site ... not web-guy's.
Anyway, it's too late to say I'll make it short, but here's the skinny on what happened. I get the approval to send it in, after a quick phone conversation with one of the owners in which I described the bass to him, and he told me their consignment terms .. they get 20%. And that's the crux of this whole situation .. owner told me they get 20% of what it sells for ... then hands the phone over to web/consignment guy, and I deal with him on it from that point on.
Well, after I give web-guy the serial number & tell him I'll ship it the next day, I get an email from him the next day, after he's looked into the particulars of my bass, saying he may've already found a buyer, so "hurry up & send it in .. buyer wants to come to the shop this Friday to check it out. I can get you $6300.00 for it". So I say "sounds about right to me" (fully assuming we're stil operating under the terms of a straight up consignemnt, 80/20 as owner told me on the phone), and I ship the bass, it gets there Thursday. Then web/consignment guy sends me an email Friday night, saying "Great news, it sold! I'll send you your check asap".
Check takes a while & I'm wondering why, since supposedly a buyer bought it Friday. I mean ... 2 or 3 weeks go by before I get the check. I didn't raise a stink about it - it happens, right? But then I get a call from a buddy who says "hey man, I saw your bass on the <maker> pre-owned page. I take a look and sure enough, whereas photos of it had never been placed on the "certified pre-owned" page at any point up to the time I was told it sold, photos of my bass are now posted there. AND there's verbage about my bass being a "historic piece", because it was built side by side, from adjacent/adjoining cuts of wood, with exact same specs in every detail, as a custom bass made for a certain huge jazz/funk guy very well known in those circles. WTF, over? Was that true? I didn't know that? Something very strange is going on.
So I call owner, who doesn't know the details of what went on with that deal, so he has a talk with web/consignment guy. Turns out the bass did not really "sell" a few weeks earlier, when web-guy told me it did. What really happened was, he looked up the details of my bass by SN, and realized that it had in fact been built side by side/from adjoining cuts of wood, yata yata, as huge/jazz/funk guy. So he recognizes that those facts probably give it a collectibility factor that represent a darn good personal investment opportunity for him. He pays me off for the bass (with money out of his own pocket, mind you - hence the 2-3 week delay, because he knew better than to involve owner's/company money in this deal), and only THEN starts spreading the word about it & then about a week later posted it on their site. There never really was a buyer who "came by the shop on Friday", etc... the "buyer" was in fact himself.
Well, by the time I called & got that info from owner, the bass had just sold, and web-guy was right ... whereas he sent me $6300, he got over $12000.00 for it a few weeks later. High-five, real clever business guy, right? Uh-oh, not so fast.
I've gone back and forth on it over time, in terms of whether or not to take legal action. I don't want to drag the owners into it if I don't have to, they have a great reputation, and I wouldn't consider going out and trashing that by naming them and talking about it on talkbass, etc... But talking to them didn't get anywhere. Whereas I was hoping they'd force web-guy to do the right thing, what I got instead was, "there's nothing I can do, our money wasn't involved, we let web-guy handle all aspects of these deals, we're too busy making basses to care about these, you gotta deal with HIM". Lame. Well, needless to say, web-guy would never answer my calls or emails.
But my perspective is that web-guy still owes me the rest of my 80% ... of the ACTUAL selling price of something over $12000.00 ... means he owes me about $3400.00. If it were a few hundred or whatever ... no biggie. But this isn't chump-change - not for me. And at no point did the nature of the trasaction change from "consignment deal for Robert" to "personal investment opportunity for employee" of the company who made the bass & who I was doing the consignment deal with. Such a change in the nature of the deal would HAVE to involve knowledge and agreement on my part ... that's a no-brainer & goes without saying, but apparently that's not clear to web-guy, whose story to owner when questioned about it was, "well I told him he'd get 6300.00 and he said ok .. from that point on it was mine, and he was out of the picture" ... ?? WRONG. God, I'm getting worked up just talking about this. I let it lie for a while, but I'm about to start the legal process, I guess. Formal complaint letter sent vai certified mail & all that.
Any thoughts/suggestions from those in the know on these matters would be appreciated.
So much for keeping it short, huh?
So this was in the first half of last year, at the end of my period of experimenting with a certain custom "boutique" maker's basses. I had gotten a lower end one a few years earlier, primarily out of appreciation for the exotic woods used in these basses, and the reputation of this particular luthier. Over time, I traded up a number of times for more expensive ones, until buying the last one I got for $7000.00. I mention prices only for background, in explaining/describing my grievance in the situation.
Anyway, by the end of that period of experimentation with these basses & I had tried LOTS of configurations, in terms of wood combinations, electronics, etc.. I realized that there was no point in my continuing with it, when the result was always the same ... I'd end up with a really expensive bass that I admired alot for certain reasons, but that ultimately just sat there while I played my #1 .. my 2001 Autumn Redrise SR4. I just couldn't get my sound - or even a reasonable likeness of it - out of any those basses I tried. They were all just too polite. So I decided to declare victory & retreat ... been there, done that, time to cash out.
Well, the maker of those basses had recently started running a "certified pre-owned" page on their site at that time ... or I should say, they had let a young employee of theirs create & run that program - a guy who was doing their web stuff for them. I go the sense that he had pitched that to them, told them he'd handle every aspect of it so they wouldn't have to be bothered with it, so he could make a little side money on the consignments. Whatever, perfect for my needs - their site gets a gazillion hits, great - I'll go this route. The owners (2 guys .. the "master" & "apprentice") gave initial approval for each consignment they'd take in, based on a description of the bass in each case, but after that, they were completely hands off, letting their web-guy handle these consignments. I don't think they paid any more attention to them than that, and my gripe is more so specifically with their employee - the web/consignment guy, rather than with them, the owners. Bult ultimately, I think it's their responsbility to make sure the right thing is done, especially if something questionable comes up. After all, the "certified pre-owned" page is on THEIR site ... not web-guy's.
Anyway, it's too late to say I'll make it short, but here's the skinny on what happened. I get the approval to send it in, after a quick phone conversation with one of the owners in which I described the bass to him, and he told me their consignment terms .. they get 20%. And that's the crux of this whole situation .. owner told me they get 20% of what it sells for ... then hands the phone over to web/consignment guy, and I deal with him on it from that point on.
Well, after I give web-guy the serial number & tell him I'll ship it the next day, I get an email from him the next day, after he's looked into the particulars of my bass, saying he may've already found a buyer, so "hurry up & send it in .. buyer wants to come to the shop this Friday to check it out. I can get you $6300.00 for it". So I say "sounds about right to me" (fully assuming we're stil operating under the terms of a straight up consignemnt, 80/20 as owner told me on the phone), and I ship the bass, it gets there Thursday. Then web/consignment guy sends me an email Friday night, saying "Great news, it sold! I'll send you your check asap".
Check takes a while & I'm wondering why, since supposedly a buyer bought it Friday. I mean ... 2 or 3 weeks go by before I get the check. I didn't raise a stink about it - it happens, right? But then I get a call from a buddy who says "hey man, I saw your bass on the <maker> pre-owned page. I take a look and sure enough, whereas photos of it had never been placed on the "certified pre-owned" page at any point up to the time I was told it sold, photos of my bass are now posted there. AND there's verbage about my bass being a "historic piece", because it was built side by side, from adjacent/adjoining cuts of wood, with exact same specs in every detail, as a custom bass made for a certain huge jazz/funk guy very well known in those circles. WTF, over? Was that true? I didn't know that? Something very strange is going on.
So I call owner, who doesn't know the details of what went on with that deal, so he has a talk with web/consignment guy. Turns out the bass did not really "sell" a few weeks earlier, when web-guy told me it did. What really happened was, he looked up the details of my bass by SN, and realized that it had in fact been built side by side/from adjoining cuts of wood, yata yata, as huge/jazz/funk guy. So he recognizes that those facts probably give it a collectibility factor that represent a darn good personal investment opportunity for him. He pays me off for the bass (with money out of his own pocket, mind you - hence the 2-3 week delay, because he knew better than to involve owner's/company money in this deal), and only THEN starts spreading the word about it & then about a week later posted it on their site. There never really was a buyer who "came by the shop on Friday", etc... the "buyer" was in fact himself.
Well, by the time I called & got that info from owner, the bass had just sold, and web-guy was right ... whereas he sent me $6300, he got over $12000.00 for it a few weeks later. High-five, real clever business guy, right? Uh-oh, not so fast.
I've gone back and forth on it over time, in terms of whether or not to take legal action. I don't want to drag the owners into it if I don't have to, they have a great reputation, and I wouldn't consider going out and trashing that by naming them and talking about it on talkbass, etc... But talking to them didn't get anywhere. Whereas I was hoping they'd force web-guy to do the right thing, what I got instead was, "there's nothing I can do, our money wasn't involved, we let web-guy handle all aspects of these deals, we're too busy making basses to care about these, you gotta deal with HIM". Lame. Well, needless to say, web-guy would never answer my calls or emails.
But my perspective is that web-guy still owes me the rest of my 80% ... of the ACTUAL selling price of something over $12000.00 ... means he owes me about $3400.00. If it were a few hundred or whatever ... no biggie. But this isn't chump-change - not for me. And at no point did the nature of the trasaction change from "consignment deal for Robert" to "personal investment opportunity for employee" of the company who made the bass & who I was doing the consignment deal with. Such a change in the nature of the deal would HAVE to involve knowledge and agreement on my part ... that's a no-brainer & goes without saying, but apparently that's not clear to web-guy, whose story to owner when questioned about it was, "well I told him he'd get 6300.00 and he said ok .. from that point on it was mine, and he was out of the picture" ... ?? WRONG. God, I'm getting worked up just talking about this. I let it lie for a while, but I'm about to start the legal process, I guess. Formal complaint letter sent vai certified mail & all that.
Any thoughts/suggestions from those in the know on these matters would be appreciated.
So much for keeping it short, huh?
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