A quick note for BP

[oddjob]

Not to single anyone out, but let me just say that Dan McPherson is incredible (as is the rest of the staff). Over the past week or so, Dan has... located dealers with Bongo4H is stock for me, answered my neck inlay question, sent me scans of the HD-500 manual, and andswered my questions about it. While I realize that that is his job (or maybe it isn't... I don't know ), answers, scans, replys have been VERY prompt (in some cases under an hour). Just for comparison, I asked another manufacture about amp stock info. It took them 4 days to get back to me and then it was, "We can't help you," not even a "sorry." By comparrison your staff rocks!

Props to you, Dan, and the entire staff!

 

[bovinehost]

Dan McPherson is one hell of a guy.

Also, he's going to steal one of Dargin's basses for me.

(I offered him four dollars CASH for the blue dawn Bongo. Dan said, "In American money?")

Dan wears many hats, but reportedly only owns one pair of underwear.

Jack

 

[Colin]

Can I fluff their pillows as well? Every EB customer service experience for me has been an enjoyable one.

 

[Rod Trussbroken]

Customer service is excellent.

Dan and everyone I've come in contact with at EB have been very helpful

 

[phatduckk]

Customer service is excellent.

Dan and everyone I've come in contact with at EB have been very helpful

ya. ive known how great CS is for a while and always hold them in high regard. however i was blown away when i called a couple months ago and they rep knew what basses i owned right after i told em "this is arin... aka phatty". that kinda floored me.

rock n roll guys n gals

 

[tkarter]

Hehe EB assembly is so good I have never had to call customer service. If I do I reckon I am asking for Dan or Beth or Jon or just anyone that answers the phone there.

tk

 

[koogie2k]

I use my forum name and I get sent around the horn at EB....really cool to talk to everyone! Funny, I get the same question from all I talk to ....you get things taken care of?... and I tell them Yes, of course.....just nice knowing there are peeps there who care....Customer Service Rocks as always....

Oddjob...very cool to single Dan out....I am sure he appreciates the nice comments from you.....

 

[nicolasd]

i'm fixing to buy my first bass from EB and something strikes me:

it almost sounds like when you buy an EB the company adopts you into the family or something.

not that that's a bad thing!

-n

 

[oddjob]

Oddjob...very cool to single Dan out....I am sure he appreciates the nice comments from you.....

It isn't just him... I have just had the pleasure of pestering him over the past couple of weeks... EVERYONE there has been great!!!

 

[koogie2k]

It isn't just him... I have just had the pleasure of pestering him over the past couple of weeks... EVERYONE there has been great!!!

You are absolutely right....no arguement here.....

nicolasd....that is exactly what happens....you get "adopted" into the family....
welcome.....hehehehe...

 

[nicolasd]

well i'm still the scruffy stray lurking around the back door... haven't come in out of the cold yet, but i'm close!

=^..^= mrowr!

 

[Big Poppa]

well i'm still the scruffy stray lurking around the back door... haven't come in out of the cold yet, but i'm close!

=^..^= mrowr!

You better hury you dont want to be mintioned as the bass version of Fogman

 

[hankSRay]

Wow, I was acctually just about to start a thread about how helpful Dan, as well as the rest of the EBMM staff is. Dan saw my signature note about sparkles and tracked down a dealer that has a few in stock. BP, you definately have the best customer service department in the business.