• Ernie Ball
  • MusicMan
  • Sterling by MusicMan

PBGas

Well-known member
Joined
Sep 21, 2006
Messages
275
Location
Canada
Ok Folks....

I picked up my new JP-7 BFR last night....I'll post pics......don't worry!

Just a very quick question.....
Is the case the same as all Ernie Ball guitars.....the SKB style black case or did they give me the wrong one. Is there any special certificates, etc that were supposed to come with the guitar?

Just want to make sure that they sent me the right stuff....as it was, the tremolo arm was missing from the case which led me to suspect they forgot something.

Please let me know...

Paul G.
 

kevin

Ernie Ball Customer Service
Joined
Jun 13, 2002
Messages
1,214
Location
Palm Desert,CA
HI Paul,

All BFR's ship from the factory with a G&G style case with a Expresso finish as well as a certificate signed by Sterling, Scott and Brian Ball. Where did you purchase the instrument from? Have you contacted the store yet regarding the issue yet?

All the Best,

Kevin
[email protected]
 

PBGas

Well-known member
Joined
Sep 21, 2006
Messages
275
Location
Canada
Hi Kevin,

Thank you so much for the speedy reply!
Actually, I purchased it from Long-McQuade. It was near closing so I believe they gave me the wrong case out of accident.

I'll contact them first to find out what the "case" actually is and I'll contact you folks if I have any further issues. They have always been an excellent retailer in my books.

Thx again for the help!

Paul

:)
 

kevin

Ernie Ball Customer Service
Joined
Jun 13, 2002
Messages
1,214
Location
Palm Desert,CA
Hi Paul.....your guess is probably right on. L&M can have a high flux of salesman coming in and out....so the gentleman who grabbed the case was probably un-aware. Contact them and they should get you taken care of, you should find the certificate inside the case. E-mail me direct if you have any problems.

-Kevin
[email protected]
 

58super

Well-known member
Joined
Mar 20, 2006
Messages
532
Location
Mississauga, Ontario
Hi Kevin,

Thank you so much for the speedy reply!
Actually, I purchased it from Long-McQuade. It was near closing so I believe they gave me the wrong case out of accident.

I'll contact them first to find out what the "case" actually is and I'll contact you folks if I have any further issues. They have always been an excellent retailer in my books.

Thx again for the help!

Paul

:)

Did you buy the one in the Mississauga store?
If so give Pat Furlan, the manager, a call. He makes sure his customers are happy with their purchases.

David
 

PBGas

Well-known member
Joined
Sep 21, 2006
Messages
275
Location
Canada
JP 7 BRF was bought at the Missisauga store. I picked up the proper case tonight. No worries!
What an amazing axe and a beauty of a case!

This one is a keeper!

:)
 
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