Crewood
Active member
If you guys are not already aware, Ernie Ball's Customer Services are just about as good as it gets.
Over the last few weeks I've had reason to contact F*****, or should I say try to contact F*****. I've come to the conclusion they are extremely arrogant and couldn't care less about customers.
I've sent a number of emails to both F***** offices in the UK and the US. Never got a single reply to any of them. I even called their UK number and was promised on three occasions they would ring back, they never did.
I even posted a question on their forum asking if anyone else had had replies to emails. An administrator on the forum told me I shouldn't be contacting them and closed the thread down. If that's not arrogance, I don't know what is.
As a company, they have promotions and competitions but these are only open to US residents. Canada, UK and the rest of the world can forget it, they're not invited.
All I can say is what a brilliant, and most helpful Customer Services department Ernie Ball has. Well done.
Over the last few weeks I've had reason to contact F*****, or should I say try to contact F*****. I've come to the conclusion they are extremely arrogant and couldn't care less about customers.
I've sent a number of emails to both F***** offices in the UK and the US. Never got a single reply to any of them. I even called their UK number and was promised on three occasions they would ring back, they never did.
I even posted a question on their forum asking if anyone else had had replies to emails. An administrator on the forum told me I shouldn't be contacting them and closed the thread down. If that's not arrogance, I don't know what is.
As a company, they have promotions and competitions but these are only open to US residents. Canada, UK and the rest of the world can forget it, they're not invited.
All I can say is what a brilliant, and most helpful Customer Services department Ernie Ball has. Well done.
