Does Music Man Customer Service Reply to Email?

[spaceman]

I've heard good things about Ernie Ball customer service.
However, I sent an email to the Music Man customer service email address given on the web page last Sunday and so far I've got no reply at all. With their good reputation, even if my message was way out of line, I thought I'd at least have receieved an acknowledgment by now...

 

[SteveB]

Did you send the message to [email protected] ? (That's an underscore between the words in the email address.)

I sent a message to that address back at the end of August and got a reply the very next day. (thanks, Aziah! )

Remember also that EB has been getting killed with their battle of the bands contest, so I'm sure that the staff is overwhelmed with things to do right now. I'm sure that you will hear from them at their earliest opportunity.

 

[Dargin]

We have answered every e-mail in our box as of right now, so please call me at (866)-823-2255 ext 123.

Scott

 

[Morrow]

...now that's service

 

[spaceman]

We have answered every e-mail in our box as of right now, so please call me at (866)-823-2255 ext 123.

Scott

OK, thank you.

BTW, I believe I did use the correct email address as I just copied and pasted it from the web site. (I just double checked it again)

 

[barkatozz]

They always got back to me within 24 hours.

 

[joe boom]

I have received rapid responses to all of my e-mails.

 

[TSanders]

EB customer service is great. Aside from Jon taking care of our needs here, I just called Scott Ball and he wasnt in the office, so I left a voice mail. He called back in just under an hour and gave me the answer I was looking for.

+1 to EB for great service.

 

[jongitarz]

EB customer service is great. Aside from Jon taking care of our needs here, I just called Scott Ball and he wasnt in the office, so I left a voice mail. He called back in just under an hour and gave me the answer I was looking for.

+1 to EB for great service.

Thanks for that, but I won't be here as much anymore...At least during work hours. I think there is some concern that this might be taking me away from my work, so I am going to be here less. Jack and Gav and the other mods will still take care of y'all, and I will check in at home when I get the time.

You guys Rock

Jon

 

[scottbass71]

Thanks for all your help Jon

I hope we didn't get you in too much trouble!!!

 

[phatduckk]

Thanks for that, but I won't be here as much anymore...At least during work hours. I think there is some concern that this might be taking me away from my work, so I am going to be here less. Jack and Gav and the other mods will still take care of y'all, and I will check in at home when I get the time.

You guys Rock

Jon

... understandable

 

[bovinehost]

Hah! I'll be calling you at home all the time now!

This is great!


No, wait, this kind of sucks. I like having you around. Well, I'll do what I can to answer the "Can I put linseed oil on the school cormorant?" type questions and then send smoke signals on the rest.

Hey Jon? Seriously - you're the best, man.

Jack

 

[jongitarz]

Thanks Jack

 

[TSanders]

need any mod help??

 

[bovinehost]

need any mod help??

I keep trying to tell you, the pay is awful and the hours are unbelievable.

 

[TSanders]

i dont care, sign me up

we all gotta have dreams

 

[SteveB]

Jongitarz,

Well, I for one am hoping that you end up with *lots* of free time at home so that you can check in often.

 

[Moondog]

Jon, I don't understand . . why can't you
just train someone else to do set-ups &
stay here 9-5?

Anyway, I hope BP will pay you some OT$
for doing this stuff at home

And Jack & Gav can't provide DOBs . . how
will you handle that from home? huh?

Travis, you'll get your button soon - I'll consider
you a deputy moderator till then

 

[jongitarz]

[QUOTE

And Jack & Gav can't provide DOBs . . how
will you handle that from home? huh?


Derek will be able to provide DOB's for you guys

 

[Morrow]

Jongitarz...your presense has been one of the things that makes this forum so special.

I hope you get a little "check in " time through the week.

...still I do understand that we might be eating into your productive hours....