Wow,
On behalf of myself, AJ, Aziah, and the other folks here at EBMM, this is very humbling! Thanks so much for the praises. Honestly, it could not happen without our excellent and efficient repair team headed up by jonguitarz and our excellent office and shipping staff. They all see repairs the same way - and as BP stated - that ideally the instruments shouldn't here in the first place, so repairs and service issues are given top priority. Most of us involved with the process are at least semi-working musicians ourselves so we know what it is like to rely heavily on our instruments. Didn't mean to be so wordy, but in a nutshell - thanks!
Dan
Nicely put Dan!!