Ernie Ball Paradigm String FAIL!!!!!!

[scalloped]

Referring to your warranty policy stated below:

I made the 13 pack of paradigm string purchase 10th of september from the web musicians friend and It all brought by my friend who lives in NY. I changed the one pack and realized the 1st E string rusted. One week later I changed another pack and the same problem occured. It all happen in two months time. Considering that we have couple weeks of holiday in Istanbul, We exceeded the 90 days. The rest of the unused packs are still in tne drawer. What am I supposed to do all that stuff. Should I have changed the entire 13 pack when I received? However, I dont have 13 guitar at the moment. Your policy Which seems awkward to me can not be applicable for the International purchases.

PARADIGM STRINGS LIMITED WARRANTY AND GUARANTEE - UNITED STATES
“If any string in a set of Ernie Ball strings bearing the Paradigm Guarantee rusts or breaks within ninety (90) days from the date of purchase, Ernie Ball will replace the entire set of strings, no questions asked, when a qualifying Guarantee claim is made. LIMITATION ON 90 DAY REPLACEMENT GUARANTEE CLAIMS: THERE IS A MAXIMUM OF THREE CLAIMS PER YEAR PER CONSUMER REGARDLESS OF THE NUMBERS OF PRODUCT PURCHASED.”

 

[DrKev]

Your policy Which seems awkward to me can not be applicable for the International purchases.

Scalloped, where warranty is concerned, there is no such thing as an "international purchase".

Your warranty is only valid in the country in which you made the purchase. If you bought in the US, your warranty is only valid in the United states. You would have to return the strings to Musician's Friend. If you had bought the strings in Turkey, you could have them replaced by the store or perhaps the Turkish distributor. But you didn't do that. You bought in the US, so you'd have to return them to the US, which only has a 90 day guarantee on strings. If you missed the 90 day window, that is nobody else's fault.

This comes up all the time here. Yes, I know EBMM produts are more expensive outside the US. Factor in the cost of international shipping, import duty, regional distribution, store markup, and sales taxes, and this is totally normal. But when you buy in the US and bring it back to your home country yes you pay less but at the risk that if there is a problem you must return the products to the place you bought them, at your own cost and under the rules of the US warranty which in this case is 90 days.

This is the same for many US-made brands, including Fender for example.